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Call Center Agent/Supervisor Features
Login with Agent ID and Multiple Queue Assignment (MQA)
The process of logging in using MQA consists of entering your four digit Agent ID
followed by a Supervisor ID (if your queue requires one) followed by up to five
ACD DNs and priority values (if priority values are being used) terminated by
££.
To choose the default Priority or Supervisor ID, enter
or a Supervisor ID entry. The Priority or Supervisor configured for your set will be
used.
Note: A Supervisor who is logging in to accept ACD calls will not be able to
specify a Supervisor ID (even in the case where agents are required to enter
one).
To login:
/
In - Calls
To login without Supervisor ID and
without Priority:
To login with Supervisor ID and
without Priority:
To login without Supervisor ID and
with Priority:
10
instead of a Priority entry
£
1. Press the
In-Calls
2. Select one of the following four login
options:
your Agent ID
Dial
ACD DN 2
£
ACD DN 4
£
your Agent ID
Dial
Supervisor ID
ACD DN 2
£
ACD DN 4
£
your Agent ID
Dial
Priority 1
£
Priority 2
£
Priority 3
£
Priority 4
£
Priority 5
£
Key.
ACD DN 1
£
ACD DN 3
£
ACD DN 5
£
£.
£
ACD DN 1
£
£
ACD DN 3
£
ACD DN 5
£
£.
ACD DN 1
£
ACD DN 2
£
ACD DN 3
£
ACD DN 4
£
ACD DN 5
£
£.
£
£
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