Skillset Names Not Appearing In Reporting For Call Center (Call Pilot Platform Only) - Nortel Call Center Set Up And Operation Manual

Skillset Names not appearing in Reporting for Call Center (Call Pilot
Platform only)
If after connecting to the Call Center and completing the initial download the skillset names do
not appear, try one or both of the following steps:
1) Disable and Re-enabled your skillsets in the Call Pilot manager.
2) Reboot the Call Pilot system.
Once you have done this either place a call into the Call Center or log an agent out and then back
in (or log an agent in if you have no agents logged in) and either wait till the "
requests" time period has passed (see the Call Center Connection page 38) or reboot the Web Host PC.
Your skillsets should appear in a few minutes, if they don't and you only performed one of the steps
above then perform the other one and reboot the Web Host PC.
Issue 02 (15)
Troubleshooting Reporting for Call Center 267
Reporting for Call Center Setup and Operations Guide
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