Add Wallboard Page; Figure 91 Add Wallboard Page - Nortel Call Center Set Up And Operation Manual

Using Reporting For Call Center 115

Figure 91 Add Wallboard Page

Add Wallboard Page

The details of the new wallboard that must be specified are as follows:
IP Address or the Network Name. (If the wallboard is an ipView SoftBoard the details to add
are the IP Address or the Network Name of the PC on which the SoftBoard will be running.)
Port. This is usually left at the default value of 3500. This might be changed for an ipView
SoftBoard if an Agent wished to have several copies of ipView SoftBoard running on the same
PC. This could be done to display different Skillset statistics to a multi-Skillset Agent for
example. Each copy of ipView SoftBoard would be installed on the Agent's PC with a different
Port number. In that case, the corresponding wallboard entry in Nortel Networks Reporting for
Call Center must be configured with the appropriate port number.
Wallboard Skillset. This denotes the Skillset the wallboard is to report on. That is, the named
Skillset is the Skillset from which Nortel Networks Reporting for Call Center will extract the
statistical information to display on the wallboard. If you wish to display system wide totals
(that is, to have the information displayed represent totals derived from all Skillsets) then select
'System' from the drop down menu.
Issue 02 (15) Reporting for Call Center Setup and Operations Guide