Agent Login; Login With Agent Id And Multiple Queue Assignment (Mqa) - Nortel M3905 User Manual

Call Center Agent/Supervisor Features

Agent login

/
In - Calls
/
In - Calls
or
/
Not Ready

Login with Agent ID and Multiple Queue Assignment (MQA)

MQA allows you to enter your four digit Agent ID, select a Supervisor (if your
queue requires one), and enter up to five different ACD DNs with priorities.
To login:
/
In - Calls
To login without Supervisor ID and
without Priority:
14
1. Press the
In-Calls
2. your Agent ID (if required).
Dial
3. Press the
In-Calls
or
Press the Not Ready
ACD queue.
Note: On the Meridian SL-100, press
Make Busy Key until the indicator turns on,
then press the In-Calls Key.
1. Press the In-Calls
2. Select one of the following scenarios:
A, B, C, or D.
Selection A
your Agent ID
Dial
A CD DN 2
£
ACD DN 4
£
Key.
Key.
Key to enter the
Key.
ACD DN 1
£
ACD DN 3
£
ACD DN 5
£ £.
£