Reporting; Maintenance; Figure 47 Maintenance Menu Page - Nortel Call Center Set Up And Operation Manual
Reporting for call center
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Also See for Call Center:
- Installation and maintenance manual (1358 pages) ,
- Set up and operation manual (280 pages) ,
- Administration manual (191 pages)
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Administration
When you have assigned the Skillsets you wish this User to have access to, click the Submit
button. You will be returned to the Skillset Assignment page.
Reporting
The Reporting option presents you with the Main Menu page, shown below.
This is the page all regular Users (that is, non-Administrative Users) are presented with when
they login.
This option allows an Administrator to use the Nortel Networks Reporting for Call Center as
though they were a User, to view Real Time screens and to access the Historical Reports.
Maintenance
The Maintenance option allows you to check the System Status and to start or stop the XML data
feed logging.
When you select the Maintenance option you are presented with the Maintenance Menu page,
and the Maintenance menu options appear below the main Maintenance heading. This is shown
below.
Figure 47 Maintenance Menu Page
Reporting for Call Center Setup and Operations Guide
Issue 02 (15)
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