Installation; Introduction; Upgrading To Reporting For Call Center; Upgrading A Previous Version Of Reporting For Call Center - Nortel Call Center Set Up And Operation Manual

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Installation

Installation

Introduction

This chapter describes the installation prerequisites and how to install the Nortel Networks
Reporting for Call Center software on the Windows Personal Computer you wish to use as the
Web Host PC. The Web Host PC is the one which will communicate with Nortel Networks Call
Center. The Web Host PC also stores the Call Center statistical database and the Nortel
Networks Reporting for Call Center user interface, which is configured as a web site.
Other network users can use Internet Explorer to browse to the Nortel Networks Reporting for
Call Center web site on the Web Host PC to access the software features and obtain Real Time
displays and Reports.

Upgrading to Reporting for Call Center

This chapter describes the first-time installation of Nortel Networks Reporting for Call Center on
a Web Host PC that has never had Nortel Networks Reporting for Call Center installed on it.
If you are upgrading from Call Center Reporting 2.5, 3.0 or 3.5, please refer to the chapter titled
Upgrading to Reporting for Call Center on Page 258.
If you are upgrading from a previous version of Nortel Networks Reporting for Call Center to a
newer version of Nortel Networks Reporting for Call Center please refer to the section titled
Upgrading a Previous Version of Reporting for Call Center, below.

Upgrading a Previous Version of Reporting for Call Center

In order to perform an upgrade of a previous installation of Nortel Networks Reporting for Call
Center, please do the following.
1. On the Windows taskbar, click Start, point to Settings and then click Control Panel. The
Control Panel window appears. (On some versions of Windows you can click Start, point
to Settings and then click Control Panel.
2. Click on Add/Remove Programs.
3. Uninstall Reporting for Call Center
Note: You DO NOT need to uninstall the MySQL Servers and Clients 3.23.53, nor the Java 2
Runtime Environment SE v.1.4.0_03.
Reporting for Call Center Setup and Operations Guide
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