Nortel CallPilot 100 Set Up And Operation Manual
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Nortel CallPilot 100 Set Up And Operation Manual

Nortel CallPilot 100 Set Up And Operation Manual

Message networking set up
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Message Networking

Set Up and Operation Guide
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Part No. N0008713 01
26 August 2004

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Summary of Contents for Nortel CallPilot 100

  • Page 1: Message Networking

    Return to Menu Part No. N0008713 01 26 August 2004 CallPilot Message Networking Set Up and Operation Guide...
  • Page 2 Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks NA Inc. The software described in this document is furnished under a license agreement and may be used only in accordance with the terms of that license.

  • Page 3: Table Of Contents

    Configuring CallPilot 100/150 to use domain names or IP addresses ..19 Configuring DNS on CallPilot 100/150 ....... . . 20 Creating and installing hosts files on CallPilot 100/150 .
  • Page 4 Contents Building a Dialing Translation Table ........35 Reviewing entries in the Dialing Translation Table .

  • Page 5: Contents

    Contents Chapter 7 Message Networking programming record ......71 Glossary ........... . . 77 Index .
  • Page 6 Contents N0008713 01...

  • Page 7: About Callpilot Message Networking

    To use Message Networking you need to know: • how to use the telephones on your system. If you use Nortel Networks Business Series Terminals refer to the CallPilot Reference Guide, the CallPilot Manager Set Up and Operation Guide or the CallPilot Quick Reference Cards.

  • Page 8: Digital And Amis Networking

    Fax messages can be sent and received only on Business Communications Manager systems that have the Fax option installed. Fax is not available on CallPilot 100/150. Note: Any voice message that you use send over the Internet using Digital Networking can be subject to interception by unauthorized parties.

  • Page 9: About Amis

    Chapter 1 About CallPilot Message Networking About AMIS Audio Messaging Interchange Specification (AMIS) provides voice messaging to mailboxes at different sites on a communication network. A network is a collection of offices, locations or sites connected by telecommunication links. Each site on the network must have AMIS to send, receive and reply to network messages.

  • Page 10: Ways Of Sending Network Messages

    Chapter 1 About CallPilot Message Networking Ways of sending network messages With Message Networking subscribers can send network messages to any supported site on the network. Sites must have Network Receive enabled to receive network messages. Subscribers can send network messages using: •...

  • Page 11: Assigning Message Networking To Subscribers

    Chapter 1 About CallPilot Message Networking Assigning Message Networking to subscribers You assign Message Networking to subscribers through the mailbox Class of Service. Any subscriber with an initialized mailbox can use Message Networking. For information on Class of Service values see the CallPilot Manager Set Up and Operation Guide. How to get help USA and Canada Authorized Distributors - Technical Support...
  • Page 12 Chapter 1 About CallPilot Message Networking APAC (Asia Pacific) Technical Support Telephone: +61 388664627 Fax: +61 388664644 email: asia_support@nortelnetworks.com N0008713 01...

  • Page 13: Setting Up Digital Networking

    Chapter 2 Setting up Digital Networking Setting the Digital Networking properties Setting up Network properties involves entering your site’s: • SMTP proxy name, if applicable • local prefix • Fully Qualified Domain Name (FQDN) or IP address SMTP proxy name Before you can use Digital Networking, you must find out from the Network Administrator whether the network has an SMTP proxy.
  • Page 14 Chapter 2 Setting up Digital Networking To set the Digital Networking properties Start CallPilot Manager. Click the Networking heading. Click the Digital Networking Properties link. The Digital Networking Properties page appears. In the Local Prefix box type the local prefix. In the SMTP Proxy Name box type the SMTP Proxy Name.

  • Page 15: Configuring Your System Network Properties

    You must do your system network configuration before you can add network sites. You can test your system’s name mapping with ping and nslookup commands. On CallPilot 100/150 you can test your system’s name mapping by adding a network site.

  • Page 16: Configuring Business Communications Manager To Use Ip Addresses

    • If your digital network contains sites with sites other than Business Communications Manager and CallPilot 100/150, you must use a hosts file to provide consistent name mapping throughout the VPIM network. If you use CallPilot 100/150, refer to “Creating and installing hosts files on CallPilot 100/150”...
  • Page 17 Chapter 2 Setting up Digital Networking Ensuring no DNS servers are configured on your Business Communications Manager Start Unified Manager. Click the Services key. Click the DNS heading. Ensure that the Primary (& Sec.) Server IP Addr box is empty. If it is not, delete the entry and press the Enter key on your keyboard to save your changes.
  • Page 18 Chapter 2 Setting up Digital Networking Entering a Host Name on the Business Communications Manager system The host name is the system text name for the host site. It can be up to 128 characters long. Start Unified Manager. Click the System heading. In the System Name box enter a host name.

  • Page 19: Configuring Callpilot 100/150 To Use Domain Names Or Ip Addresses

    Chapter 2 Setting up Digital Networking Configuring CallPilot 100/150 to use domain names or IP addresses If you do not have a DNS you can configure your CallPilot host to recognize the domain names of other CallPilot sites on your system. For example, a bank can create domain names for each branch that has a CallPilot site on their system, with the names “Downtown”, “South Side”...

  • Page 20: Configuring Dns On Callpilot 100/150

    Chapter 2 Setting up Digital Networking Configuring DNS on CallPilot 100/150 Start CallPilot Manager. Click the Configuration heading. Click the Unit Address/Identification link. The Unit Address and Identification page appears. In the Host name or IP Address box enter your CallPilot’s Host name.

  • Page 21: Creating And Installing Hosts Files On Callpilot 100/150

    Chapter 2 Setting up Digital Networking Creating and installing hosts files on CallPilot 100/150 In a text editor such as Notepad, create a hosts file that contains the IP address and the hosts name/FQDN of your CallPilot and the other CallPilot sites on your system. Make sure that the name of your local CallPilot system comes first in the list.

  • Page 22: Changing Your Local Callpilot Host Name Or Ip Address

    Chapter 2 Setting up Digital Networking In the Primary DNS box enter your CallPilot’s IP address. Click the Submit button. 10 You must reboot CallPilot for the new settings to take effect. Changing your local CallPilot Host name or IP address Make the change to the host name or IP address first.

  • Page 23: Setting Up Amis

    Note: Make sure that your Company Greetings are 15 seconds or longer. For how to record Company Greetings refer to the CallPilot Manager Set Up and Operation Guide. AMIS Networking properties are not available if you have a CallPilot 100 that is connected to a Compact 3X8 ICS.
  • Page 24 Chapter 3 Setting up AMIS You can record a system name. When you include the system name, the System name recorded system name is added to all messages sent from your site. The system name plays as part of the recorded message. The sender’s recorded name can be attached to each message sent from Sender name your site.
  • Page 25 Chapter 3 Setting up AMIS To set up AMIS networking properties Start CallPilot Manager. Click the Networking heading. Click the AMIS Networking Properties link. The AMIS Networking Properties page appears. In the Int’l Access Code box type the International Access code. The code can have up to four digits.
  • Page 26 For more information about routing codes refer to the Business Communications Manager Programming Operations Guide if you use Business Communications, or your Norstar system documentation if you use CallPilot 100/150. Select the Enable Loopback check box if you want to enable the Loopback mailbox.

  • Page 27: About Call Blocking

    Chapter 3 Setting up AMIS About Call Blocking After you create AMIS sites you can set up call blocking. Call Blocking establishes times when AMIS Network Delivery Messages are prohibited. You can limit non-urgent calls during peak periods or when long distance rates are highest. You can establish Call Blocking for every day of the week.

  • Page 28: Setting Up Call Blocking Times

    Chapter 3 Setting up AMIS Setting up Call Blocking times Set AMIS call blocking periods to block AMIS delivery calls when long-distance rates are expensive or private networks are congested. If network congestion is a concern, set call blocking for the peak traffic times. To set up AMIS Call Blocking times Start CallPilot Manager.
  • Page 29 Chapter 3 Setting up AMIS In the To box type the time of day call blocking ends and select AM or PM. Any single-digit hour or minute must be preceded by a zero. For example, type 8:00 as 08:00. You can select the Same As Previous Day check box if you want to use the previous day's settings for the call blocking period.

  • Page 30: About Dialing Translation

    Chapter 3 Setting up AMIS About Dialing Translation There are situations when CallPilot generates an outbound call. For example, if a mailbox owner replies to a Calling Line Identification (CLID) message. In this situation, CallPilot generates a phone number to be dialed by the central office (CO). Another example is when Network Reply or the Loopback mailbox is used.

  • Page 31: Examples Of Dialing Translation Tables

    Chapter 3 Setting up AMIS Examples of Dialing Translation Tables The following tables are examples of Dialing Translation Tables and how they work. Every Dialing Translation Table entry consists of an Input value column and an Output value column. The values in the Input column represent the leading digits of the Network extensions which, if matched, are replaced by the corresponding value in the Output column.
  • Page 32 Business Communications Manager 3.5 or CallPilot 100/150 system. For systems that are behind a PBX or PABX, typically in North America · must be prefixed to the telephone number. For systems attached to Central Office (CO) lines no digits need to be prefixed.

  • Page 33: Setting The Dialing Translation Properties

    Chapter 3 Setting up AMIS Setting the Dialing Translation properties After you set up the AMIS properties, you must set up the Dialing Translation properties and create the Dialing Translation Table. For AMIS to function, you must enter values for the long distance access code, the area code and the access code, and enable reply translation.
  • Page 34 Chapter 3 Setting up AMIS Set the Dialing Translation properties: Long Distance Access Code This prefix is removed from any numbers that do not require it to make the call. This simplifies creating the Dialing Translation Table. For North America, set the long distance access code to 1. The default for this property is none.

  • Page 35: Building A Dialing Translation Table

    Chapter 3 Setting up AMIS Building a Dialing Translation Table To build a Dialing Translation Table, you must enter an Input value and an Output value for each entry. The Input value is the number that the system looks up in the Dialing Translation Table. If the corresponding entry matches, the system substitutes the Output value for the Input value.

  • Page 36: Reviewing Entries In The Dialing Translation Table

    Chapter 3 Setting up AMIS Reviewing entries in the Dialing Translation Table You can review the entries in the Dialing Translation Table at any time. To review Dialing Translation Table entries Start CallPilot Manager. Click the Configuration heading. Click the Dialing Translation Table link. The Dialing Translation Table page appears.

  • Page 37: Changing An Entry In The Dialing Translation Table

    Chapter 3 Setting up AMIS Changing an entry in the Dialing Translation Table After you build a Dialing Translation Table, you can change the Input and Output values of an entry at any time. To change an entry in the Dialing Translation Table Start CallPilot Manager.

  • Page 38: Deleting A Dialing Translation Table Entry

    Chapter 3 Setting up AMIS Deleting a Dialing Translation Table entry To delete an entry in the Dialing Translation Table Start CallPilot Manager. Click the Configuration heading. Click the Dialing Translation Table link. The Dialing Translation Table page appears. Click the Delete link for the Dialing Translation entry you want to delete. A message appears that asks you to confirm the deletion.

  • Page 39: Testing Network Message Capability

    Chapter 3 Setting up AMIS Testing network message capability Use the AMIS Loopback Mailbox to test your network message capability. The Loopback Mailbox is a test mailbox that lets you determine whether AMIS messages are being sent over the network. Each site in a network has a Loopback Mailbox. To test AMIS using the Loopback Mailbox, record a message and send it to the Loopback Mailbox of another site in the network.

  • Page 40: Loopback Mailbox Numbers

    Chapter 3 Setting up AMIS Loopback mailbox numbers If the mailbox extension The Loopback If the Group List leading digit is 1, length is: mailbox number is: the Loopback mailbox number is: 2 digits 3 digits 4 digits 1003 2003 5 digits 10003 20003...

  • Page 41: Sending A Test Network Message

    Chapter 3 Setting up AMIS Sending a test network message To test network message capability you must send a message from your site to the Loopback mailbox at a site on the AMIS network. When the Loopback mailbox at the destination site receives the message, it automatically returns the message to the mailbox used at the originating site.
  • Page 42 Chapter 3 Setting up AMIS To send a test network message using the AMIS Loopback mailbox - CallPilot ≤ ·°⁄. Press Follow the voice prompts or the display button options to open your mailbox. No messages or ‡fi. COMP Press COMP MBOX EXIT...

  • Page 43: Creating Network Sites

    “Setting up Digital Networking” on page 13 for more information. You can test your system’s name mapping with ping and nslookup commands. On CallPilot 100/150 you can test your system’s name mapping by adding a network site. Setting the general networking properties The general networking properties control how your site interacts with other networking sites.
  • Page 44 Chapter 4 Creating network sites General Networking properties Lets your site receive messages from other sites on the network. The Enable Network Receive default setting is enabled. Lets your site send messages to other sites on the network. The Enable Network Delivery default setting is enabled.

  • Page 45: Creating A Network Site

    Chapter 4 Creating network sites Creating a network site Before local subscribers can send messages to another site using Site-Based Addressing, you must add the site to your network. To add a site to your network, you must know these parameters: The Site Name is a text name for the site that can be up to 16 characters.
  • Page 46 Chapter 4 Creating network sites To create a network site Start CallPilot Manager. Click the Networking heading. The Site List page appears. Click the Add button. The Network Site Properties page appears. In the Site Name box type the Site Name. In the Site Prefix box type the Site Prefix.
  • Page 47 Chapter 4 Creating network sites If you want to create an AMIS site: • from Site Type select AMIS • in the Phone Number box type the phone number that is answered by the Auto Attendant at the destination site. •...

  • Page 48: Changing The Properties Of A Network Site

    Chapter 4 Creating network sites Changing the properties of a network site You can change properties of a site, except for the Site Prefix. To change the Site Prefix you must delete the site and create a new site with a new Site Prefix and properties. To change the properties of a network site Start CallPilot Manager.

  • Page 49: Recording A Site Name

    Chapter 4 Creating network sites Recording a site name The recorded site name is a voice recording of the Site Name. This name plays to local users when they address a message or review message envelope information. If you do not record the site name, the voice prompt says “Unknown site”.
  • Page 50 Chapter 4 Creating network sites In the Connect to box, type the extension number or telephone number you are using to record the greeting or prompt. For a local extension, just type the extension number. For a telephone number that is not a local extension, type the sequence of digits that dials the telephone number from the voicemail system.

  • Page 51: Deleting A Site

    Chapter 4 Creating network sites Deleting a site You cannot delete a site if it is in use or if Network Delivery Mailboxes use the Site Prefix. You must delete the Network Delivery Mailboxes that use the Site Prefix before you delete the site. To delete a site Start CallPilot Manager.

  • Page 52: Disabling Network Messaging

    Chapter 4 Creating network sites Disabling Network Messaging Part of administering Network Messaging is ensuring that the network operates smoothly. There can be times when it is necessary to limit network message capabilities. Message Networking lets you specify whether your site can receive, send or reply to network messages. Sometimes it is necessary to disable Network Messaging.

  • Page 53: Enabling Broadcast And Group List Messages

    Chapter 4 Creating network sites Enabling Broadcast and Group List Messages Network Messaging involves sending messages across the network from one site to another. Message Networking provides full network messaging capabilities, including Broadcast Messages and Network Group List Messages. The Broadcast Message feature lets you record Broadcast Messages and send them to all Network Delivery Mailboxes.
  • Page 54 Chapter 4 Creating network sites N0008713 01...

  • Page 55: Network Delivery Mailboxes

    Network Delivery Mailboxes you need. If you use Business Communications Manager, you can have up to 998 mailboxes on your system. If you use CallPilot 100/150, you can have up to 300 Subscriber mailboxes on your system. The mailboxes can include any combination of Subscriber and Guest mailboxes.

  • Page 56: About Creating Network Delivery Mailboxes

    Chapter 5 Network Delivery Mailboxes About creating Network Delivery Mailboxes Before you create a Network Delivery mailbox you must: • know what leading digit you want to assign to all Network Delivery Mailboxes. This is optional. You can assign the same leading digit to mailboxes to help you to identify the different types of CallPilot mailboxes.

  • Page 57: Creating A Network Site Mailbox

    Chapter 5 Network Delivery Mailboxes Creating a Network Site mailbox Use the “Network Site Mailbox table” on page 74 to record the details of the Network Site mailboxes you create. You can create a Network Site mailbox for an AMIS or VPIM network site. To create a Network Site mailbox Start CallPilot Manager.
  • Page 58 Chapter 5 Network Delivery Mailboxes In the Last Name and First Name boxes type the name of the mailbox. The mailbox name can be the name of the mailbox at the destination site or another name. The mailbox name can be 16 characters long. Do not create a name that starts with 1, for example "1Calgary".
  • Page 59 Chapter 5 Network Delivery Mailboxes 15 In the Connect to box, type the extension number or telephone number you are using to record the mailbox name. For a local extension, just type the extension number. For a telephone number that is not a local extension, type the sequence of digits that dial the telephone number from the voicemail system.

  • Page 60: Creating A Network Amis Mailbox

    Chapter 5 Network Delivery Mailboxes Creating a Network AMIS mailbox Use the “Network AMIS mailbox table” on page 75 to record the details of the Network AMIS mailboxes you create. To create a Network AMIS mailbox Start CallPilot Manager. Click the Mailbox Administration heading. Click the Add Mailbox link.
  • Page 61 Chapter 5 Network Delivery Mailboxes In the Last Name and First Name boxes type the name of the mailbox. The mailbox name can be the name of the mailbox at the destination site or another name. The mailbox name can be 16 characters long. Do not create a name that starts with 1, for example "1Calgary".
  • Page 62 Chapter 5 Network Delivery Mailboxes 16 Click the Voice button to record a mailbox name. The Mailbox Spoken Name window appears for the mailbox. 17 In the Connect to box, type the extension number or telephone number you are using to record the mailbox name.

  • Page 63: Changing Network Delivery Mailbox Parameters

    Chapter 5 Network Delivery Mailboxes Changing Network Delivery Mailbox parameters You can change any parameter assigned to a Network Delivery Mailbox except the mailbox number. If you want to change a mailbox number, you must first delete the mailbox and create a new Network Delivery Mailbox.

  • Page 64: Deleting A Network Delivery Mailbox

    Chapter 5 Network Delivery Mailboxes Deleting a Network Delivery Mailbox You can delete a Network Delivery Mailbox at any time. After you delete a Network Delivery Mailbox, you cannot access it from the Company Directory or deliver network messages to that particular site.

  • Page 65: Troubleshooting Non Delivery Notification Messages

    Chapter 6 Troubleshooting Non Delivery Notification messages This chapter describes some problems that can occur while using Message Networking. If you think there is a problem with the network, contact your Network Administrator. Non Delivery Notification messages If a network message cannot be delivered, the sender receives a Non Delivery Notification voice prompt.
  • Page 66 Chapter 6 Troubleshooting Non Delivery Notification messages A protocol error occurred while delivering the message For AMIS, this error can occur if: • a DTMF tone signals the wrong digits • someone tries to send an AMIS message that is too long. There is a limit of 8 minutes for AMIS messages.
  • Page 67 This error can occur if you send a fax message to a destination site that does not have the Fax option installed. The Fax option is not available for CallPilot 100/150. The system does not attempt to resend the message.
  • Page 68 • an unexpected dial tone pause occurs • if you use a Business Communications Manager or CallPilot 100/150 system, you entered an incorrect line or pool number • the outside line selected is not available •...
  • Page 69 Chapter 6 Troubleshooting Non Delivery Notification messages Solution: • Ensure that the correct line number is assigned and resend the message. • Assign a different line for outdialing. • Contact your customer service representative. If this error occurs frequently because of a busy line, your system’s channel configuration needs to be upgraded.
  • Page 70 Chapter 6 Troubleshooting Non Delivery Notification messages • an outside line is not available • a protocol error occurs during transmission • a data transmission error occurs during transmission • a timeout error occurs during transmission The destination telephone number does not appear to be a network site This message occurs if: •...

  • Page 71: Message Networking Programming Record

    Chapter 7 Message Networking programming record Note: You can photocopy these pages. General Networking Properties IP address or Host name Enabled Disabled Network Receive Enabled Disabled Network Delivery Enabled Disabled Network Reply Enabled Disabled Network Broadcast Enabled Disabled Network Group List Enabled Disabled Number of Network Retries (1-9)
  • Page 72 Chapter 7 Message Networking programming record AMIS site table Use this table to record the properties for the AMIS sites you create. Site name Site prefix Site name recorded Destination site phone number Outdial route Line number Pool number Route code Site name Site prefix Site name recorded...
  • Page 73 Chapter 7 Message Networking programming record Call Blocking periods table Use this table to record your Call Blocking periods. Period Call Blocking time from Call Blocking time to Monday ____ : ____ ____ : ____ ____ : ____ ____ : ____ ____ : ____ ____ : ____ ____ : ____...
  • Page 74 Chapter 7 Message Networking programming record Network Site Mailbox table Use this table to record the details of the Network Site Mailboxes you create. Network Site Mailbox number Network Site Mailbox name Include in Directory Mailbox Name recorded Destination Site Prefix Destination Remote Mailbox number Network Site Mailbox number Network Site Mailbox name...
  • Page 75 Chapter 7 Message Networking programming record Network AMIS mailbox table Use this table to record the details of the Network AMIS mailboxes you create. Network AMIS mailbox number Network AMIS mailbox name Include in Directory Mailbox name recorded Outdial Line number Pool number Route code Destination site phone number...
  • Page 76 Chapter 7 Message Networking programming record N0008713 01...

  • Page 77: Glossary

    Glossary Administration The tasks involved in maintaining CallPilot mailboxes, greetings and set up configuration. AMIS Audio Message Interchange Specification, which enables different voice messaging systems to interact. Area Code A code assigned to a calling area within an area. Auto Attendant The CallPilot answering service that answers incoming calls with a Company Greeting, plays a list of options to a caller, and performs call routing functions in response to a caller's selections.
  • Page 78 The ability to send a message directly to a remote site by specifying the line, pool or route number, phone number and destination mailbox. Display A one or two line screen on a Nortel Networks Business Series Terminal that shows CallPilot commands and options. Display Buttons The three buttons on a Nortel Networks Business Series Terminals two line display telephone.
  • Page 79 Glossary Loopback mailbox The mailbox you use to test whether a site can transmit and receive network messages. The Loopback mailbox default number is 103 if the extension length is three digits. Refer “Loopback mailbox numbers” on page 40 for how to determine the Loopback mailbox number.
  • Page 80 Glossary Retry interval The amount of time the system waits before making another attempt to contact a destination site when a failure to connect occurs. Site-based Addressing The ability to send a message to a remote site by specifying the destination site’s prefix and the mailbox number of the person you want to send the message to.

  • Page 81: Index

    Index setting properties 43 TCP/IP 8 AMIS error messages 69 using 11 AMIS networking properties Domain Name 8 Area code 23 Domain Name System (DNS), configuring Country code 23 environments without a DNS 15 International access code 23 Loopback mailbox 23 Outdial route 23 Error messages 65 Sender name 24...
  • Page 82 Index Remote Group List precautions 56 Remote Mailbox number 74 Network Access 32 Reply restrictions 52 Network Broadcast 44 Network Delay 44 Network Deliver, disabling 52 Sender name 24 Network Delivery 44 Sending network messages 10 Network Delivery Mailbox 10 Setting General Networking properties 43 adding 57 Setting the Dialing Translation Parameters 33...

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