Scrolling Messages - Nortel Call Center Set Up And Operation Manual

The numerical values are displayed in yellow and the abbreviations are displayed in green.
If one of the parameter values has an associated Alarm threshold configured for it, it will display
in red when the threshold is broached. There is an optional audible alert for alarms.

Scrolling Messages

Scrolling Messages (also known as rolling messages) are supported by the wallboards also.
These are either manually dispatched messages, Alarm messages or Scheduled messages. These
are described below.
Scrolling messages move from right to left across the wallboard until the whole message has
been displayed at least two times. There is also an optional audible alert for scrolling messages.
Note: On the ipView SoftBoards, the scrolling messages do not 'scroll', they are displayed in
their entirety in a window, for the duration that it would take for that message to scroll at least
two times on the hardware wallboard. Also note that the numerical parameter display is removed
from ipView SoftBoards for the duration of the message display.
Note: The User must ensure that spaces are placed at the end of each word when creating
messages for the ipView SoftBoard, otherwise the full message can not display the full message
if it is a long string of characters without any spaces.
Scrolling message are displayed on the wallboards under three circumstances. Scrolling
messages can be triggered because:
• A Call Center statistic has entered an Alarm state (generating an Alarm message)
• A predefined time has arrived (generating a scheduled message)
• A User has generated and dispatched a message (Instant (manual) message).
Nortel Networks Reporting for Call Center can be configured to provide an audible alert for any
of these scrolling messages.
A scrolling message can be up to 64 characters in length and can contain parameter values which
are automatically replaced by the numerical equivalent at display time.
For example, if a message contained the text:
There are (QL) calls waiting...
And the Call Center statistic QL currently had a value of 4, the following message would be
displayed:
There are 4 calls waiting...
Alarm Messages
Nortel Networks Reporting for Call Center can be configured to automatically provide a
scrolling test message when a parameter enters an Alarm condition, by passing a defined Alarm
Threshold.
A profile of 6 different Alarm Thresholds can be set across a day, for a single Alarm.
Issue 02 (15)
Using Reporting For Call Center 111
Reporting for Call Center Setup and Operations Guide