System Administration - Nortel Call Center Set Up And Operation Manual

Time is the time in hours, minutes, seconds that the current download has been running for, this
will be updated every 9-10 seconds.
The oldest data that is held within the Call Center database defines the start point of the
download, and the date of 'today' defines the end point of the download. The download has to
request data from the Call Center for each day within the download period. The Percentage
Completed line indicates how far through the download period the download process has reached
in terms of time, not in terms of calls.
For example, if the Percentage Completed figure was at 50% and the Calls Extracted from
Received Data was at 125, this does not mean the download will be complete when the Calls
Extracted from Received Data reaches 250. Rather, it means that the download has processed
50% of the download period and has extracted 125 calls so far.
Total Call Center Calls in the Database indicates the total amount of calls stored within the Web
Host PC database, which will include the Calls Extracted from Received Data figure.
Note: The time taken to download the historical data from the Call Center and to store it in the
Web Host PC database will depend on the amount of time the Call Center has been
recording historical data prior to being connected to the Web Host PC, and the amount of
call traffic that your Call Center handles.
As a rough guide, 30,000 calls will take between 6 and 18 hours, depending on the level
of network traffic and the speed of your Web Host PC.
You may use your PC as normal during this period of course, but do not reset it or
power it off.
When the download has completed you will be informed by another message box.
Note: If you have changed the Browser Web Page to something other than the Call Center
Connection page, or if you have closed the Browser, then you will not receive the
download completed message. The data download will complete as expected, and you
will be informed of this in the Download Status Window, but you will not receive another
message box from the Browser.
Note: If the Browser page has timed out by the time the data download has finished, this is not
an error. Microsoft Internet Information Services has a setting which dictates how long it
will wait before closing a web page. The data download will complete as expected, and
you will be informed of this in the Download Status Window, but you will not receive
another message box from the Browser.

System Administration

Selecting the System Administration option presents you with the System Administration Menu
page, shown below.
Issue 02 (15) Reporting for Call Center Setup and Operations Guide
Administration 41