Wallboard Parameters - Nortel Call Center Set Up And Operation Manual

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Using Reporting for Call Center
In other words, assigning a wallboard to be a System wallboard causes Nortel Networks
Reporting for Call Center to send statistics to that wallboard which represent the system totals.
For example, the parameter AN (agents not ready) on a System wallboard shows the total figure
for the AN values of all Skillsets added together.
Notice that the only Skillsets available in this drop-down menu are the ones that our example
User Mary Smith has had assigned to her by the Administrator.
Language. This drop-down menu allows the User to specify which language the wallboard
should be driven in. Individual wallboards can be driven in any of the supported languages,
selected from the list.
Type. This indicates whether the wallboard is a hardware wallboard or a software SoftBoard.
Any of the available parameters can be used on either the hardware or the software wallboards.
The parameter spacing on the hardware wallboard allows for the display of two 3 digit and one 4
digit parameter per line, giving 6 parameters in total. The two parameters at the right hand end
of the wallboard are able to display up to 4 digits at a time.
Those parameters that are able to reach 4 digits can not be configured for the positions which can
only display 3 digits. See Wallboard Parameters, below.
Title. This checkbox indicates whether the wallboard is to be configured with a title. A title is a
string of text up to 16 characters in length which is displayed on the top line of a hardware
wallboard, and above the parameter list on a SoftBoard. In both cases it reduces the number of
parameters which can be displayed by the wallboard to 3.
Title Text. If the Title check box is selected thus field is editable, to allow you to define the text
to be displayed as the title.
Buzzer. If this check box is selected the wallboard will emit a short bleep whenever a Summary
Message or a Scrolling message is sent to it. It will also bleep when a parameter goes into alarm
even if there is no Alarm Message associated with the alarm (a static alarm).
Summary. If this check box is selected Hourly Summaries will be sent to the wallboard when
each hour passes, and whenever the Skillset enter Out Mode (that is, there are no Agents Logged
In to the Skillset).
To save the changes you have made click the Submit button. You will be returned to the
Wallboard Setup page.
To leave the Add Wallboard page without saving any changes you might have made, click on the
Cancel button. You will be returned to the Wallboard Setup page.

Wallboard Parameters

Reporting for Call Center Setup and Operations Guide Issue 02 (15)