Figure 107 Instant Messages Page - Nortel Call Center Set Up And Operation Manual

Instant messages allow Users to manually select any one of the stored wallboard messages and to
dispatch it to the wallboards at will.
Users may also type in any text hand have it sent to the wallboards, for one-off requirements.
These messages are dispatched to the wallboards and then discarded, they are not saved. If you
wish to save a message, use the Wallboard Message options on Page 120 to add the message to
the list of stored messages.
Selecting the Instant Messages option presents you with the Instant Messages page, shown
below.
The Instant Messages page allows you to select the Skillsets you wish to dispatch the instant
message to, from the list of Skillsets which have been assigned to you by your Administrator.
• For a discussion of using Skillset Selection lists see page 72.
• For a discussion on using Favorites, see page 73.
Issue 02 (15)

Figure 107 Instant Messages Page

Reporting for Call Center Setup and Operations Guide
Using Reporting For Call Center 135