Figure 90 Wallboard Assignment Page - Nortel Call Center Set Up And Operation Manual

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Using Reporting for Call Center

Figure 90 Wallboard Assignment Page

The Wallboard Setup page will display a list of the assigned wallboards. You are able to delete
wallboards or to edit their settings.
In this example there are no wallboards assigned to the selected Skillsets (in this example System
wallboards and wallboards for Skillsets 3, 7 and 9), so all our example User Mary Smith can do
is Add wallboards.
Click on the Add button to assign wallboards. This will present you with the Add Wallboard
page, shown below.
Reporting for Call Center Setup and Operations Guide Issue 02 (15)