Alarms; Figure 98 Assigned Messages List - Example Messages - Nortel Call Center Set Up And Operation Manual
Reporting for call center
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Also See for Call Center:
- Installation and maintenance manual (1358 pages) ,
- Set up and operation manual (280 pages) ,
- Administration manual (191 pages)
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Using Reporting For Call Center 123
Figure 98 Assigned Messages List - Example Messages
Now that messages have been assigned to these Skillsets, they can be used in Alarms or
Schedules.
You can use the Edit button to amend the details of a Message, and you can use the Delete button
to remove a message from the list altogether.
Alarms
Selecting the Alarm option presents you with the Assigned Alarms page, shown below.
Issue 02 (15)
Reporting for Call Center Setup and Operations Guide
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