Nortel M3905 Manuals

Manuals and User Guides for Nortel M3905. We have 16 Nortel M3905 manuals available for free PDF download: Installation And Administration Manual, Reference Manual, User Manual, Description, Quick Reference Manual, Installation Manual, Install Manual, Quick Reference Card

Nortel M3905 Reference Manual

Nortel M3905 Reference Manual (140 pages)

Digital Telephones

Brand: Nortel | Category: Telephone | Size: 2.79 MB

Table of Contents

VI Publication History

7
- Table of Contents
  7
- About this Document
  11
- M3900 Series General Description
  13
- Minimum Firmware Requirements
  13
- Purpose
  13
- Introduction
  13
- Minimum EIPE Load Requirements
  14
- Programmable Line/Feature Keys (Self-Labeled)
  14
- Programmable Feature Keys (Self-Labeled)
  14
- Context-Sensitive Softkeys
  15
- Full Duplex Handsfree Capability
  15
- One-Button Feature Access Keys
  15
- Release 3 Enhancements
  15
- Pause in Dialing Strings
  16
- Call Forward Enhancement
  16
- Special Character Handling
  17
- 31-Digit Dialing
  17
- Secondary DN Dialing with Directories
  17
- Flash Download
  19
- Optivity Telephony Manager for Meridian SL-100 2.0
  19
- Service Orders
  19
- Password Clear
  19
- Full Icon Support
  19
- Meridian Digital Group Listening (GLISTEN)
  20
- Interactions
  21
- Password Reset
  21
- Data Schema
  21
- Desktop Directory Number Download
  22
- Limitations and Restrictions
  22
- Interactions
  22
- Data Schema
  22
- Fixed Feature Keys
  23
- Purpose
  23
- Feature Keys
  23
- Purpose
  27
- Code Summary
  27
- Feature Codes and Abbreviations
  27
- M3901 Telephone Set
  33
- Purpose
  33
- M3901 Feature Description
  33
- Feature Card
  34
- Hold Key
  35
- M3901 Key Configuration
  35
- Compatible Features
  35
- Line Key
  35
- Goodbye Key
  35
- Feature Activation Indicator (FAI)
  35
- Message Waiting and Call Status Indicator (MWI)
  35
- M3902 Telephone Set
  37
- Purpose
  37
- M3902 Feature Description
  37
- Key Number
  38
- Message Waiting Indicator (MWI)
  39
- Display
  39
- Keys
  40
- Compatible Features
  41
- M3903 Enhanced Telephone
  43
- Purpose
  43
- M3903 General Description
  43
M3903 Enhanced Telephone 45 Table 8 Key Numbers

45
- Message Waiting and Call Status Indicator (MWI)
  45
- Info Line
  46
- Key
  46
- Keys
  46
- Label Line
  46
- Text Line
  46
- Compatible Features
  48
- M3904 Feature Description
  49
- M3904 Professional Telephone
  49
- Purpose
  49
- Blocked
  51
- Call Forward (CFU)
  51
- Call Pick-Up (CPU)
  51
- Callers List
  51
- Null
  51
- Privacy Release (PRL)
  51
- Ring Again (RAG)
  51
- Six-Party Conference (CNFC06)
  51
- Speed Call Short (SCS), Long (SCL), or User (SCU)
  51
- Transfer (CXR)
  51
- Info Line
  52
- Keys
  52
- Label Line
  52
- Message Waiting Indicator (MWI)
  52
- Null
  52
- Redial List
  52
- Text Line
  52
- Compatible Features
  55
- Key-Based Access Expansion Module (KBA) and Display-Based Access Expansion Module (DBA)
  55
- M3905 ACD Telephone
  57
- M3905 Feature Description
  57
- Purpose
  57
- Handset (Optional)
  60
- Keys
  60
- Message Waiting Indicator (MWI)
  60
- Compatible Features
  63
- Key-Based Access Expansion Module (KBA) and DBA Support
  63
- Accessory Availability
  65
- Hardware Options
  65
- Purpose
  65
- Accessory Descriptions
  66
- Alternate Key Caps for the M3905
  66
- Handset Option for the M3905
  66
- Headset Options
  66
- Meridian External Alerter and Recording Interface (MEARI)
  66
- Analog Terminal Adapter (ATA)
  67
- Accessory Connection Module (ACM)
  68
- Key-Based Access Expansion Module (KBA)
  68
- Display-Based Expansion Module (DBA)
  69
- Personal Directory PC Utility
  70
- Telephone Wall Mount Kit
  71
- Full Duplex Handsfree Accessory
  72
- Changing the Telephone Position
  73
- Installation
  73
- M3900 Series Meridian Digital Telephones
  73
- Purpose
  73
- Telephone Positions
  73
- Changing the Telephone Angle
  74
- Wall Mounting the Telephone
  74
- Accessory Connection Module (ACM)
  75
- Headset Consideration
  75
- Installing the ACM into the Footstand
  76
- Analog Terminal Adapter (ATA)
  77
- Meridian External Alerter and Recording Interface (MEARI)
  80
- Loud Ringer Connected to the MEARI
  81
- MEARI Desktop Recording Device
  81
- MEARI Call in Progress Indicator
  82
- Remote Voice Recording Using Call Status
  82
- Troubleshooting
  83
- Key-Based Expansion Module Accessory (KBA)
  84
- Configure the Meridian SL-100 for the KBA
  86
- Display-Based Expansion Module Accessory
  87
- Configure the Meridian SL-100 for the DBA
  88
- Personal Directory PC Utility
  88
- Open the Personal Directory PC Utility
  90
- Select a Personal Directory PC Utility Port
  90
- The Personal Directory PC Utility Interface
  91
- Create a Personal Directory
  92
- On-Line Help
  92
- Add Names and Telephone Numbers
  93
- Modify a Personal Directory
  93
- Cut or Copy between Personal Directories
  94
- Delete a Character or Single Digit
  94
- Delete a Directory Entry
  95
- Program (Download) the Personal Directory
  95
- Save or Export the Personal Directory File
  95
- Handset Option for the M3905 Call Center Telephone
  96
- Alternate Key Caps for the M3905
  97
- Installation of the Cradle
  97
- Full Duplex Handsfree (FDHF) Accessory on the M3904
  98
- Operating Parameters
  99
- Prerequisites
  99
- Meridian SL-100 Configuration Procedures
  100
- Status Light Indicator
  100
- Features and Software
  101
- Features, Firmware, and Software Management
  101
- Purpose
  101
- System Software
  101
- Firmware Download Process Overview
  105
- Firmware Files Location
  105
- Nortel Networks Optivity Telephony Manager for Meridian SL-100, 2.0 Firm
  107
- Ware Download
  107
- M3900 Firmware Download Process
  110
- Procedures
  111
- Environmental, Power, and Safety Considerations
  127
- Purpose
  127
- Temperature and Humidity
  127
- Line Engineering
  128
- Power Consumption
  128
- Accessory Connection Module
  129
- Accessory Environmental Information
  129
- Meridian External Alerter and Recording Interface
  129
- Safety and Electromagnetic Compatibility
  130
- List of Terms
  131

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Nortel M3905 Reference Manual

Nortel M3905 Reference Manual (121 pages)

Digital Telephones

Brand: Nortel | Category: Telephone | Size: 0.6 MB

Table of Contents

Table of Contents
7
About this Document
11
M3900 Series General Description
15
General Features
15
Minimum Firmware Requirements
15
Programmable Line/Feature Keys (Self-Labeled)
15
M3900 Series Features Meridian Digital Desktop Flash Download
17
Interactions and Restrictions
18
Meridian Digital Group Listening (GLISTEN) and Password Protection
18
Interactions
19
Data Schema
19
Password Reset
19
Desktop Directory Number Download
20
Limitations and Restrictions
20
Interactions
20
Data Schema
20
Service Orders
20
Feature Keys
23
Fixed Feature Keys
23
Feature Codes and Abbreviations
29
M3901 Telephone Set
33
M3901 Feature Description
33
Characteristics
33
Message Waiting and Call Status Indicator (MWI)
35
Feature Activation Indicator (FAI)
35
Line Key
36
Goodbye Key
36
Hold Key
36
Compatible Features
36
M3901 Key Configuration
36
M3902 Telephone Set
37
M3902 Feature Description
37
Message Waiting Indicator (MWI)
39
Display
39
Navigation Keys
40
Self-Labeled Programmable Feature Keys
40
Options Key
40
Goodbye Key
41
Hold Key
41
Line Key
41
Handsfree/Group Listen Key and Indicator
41
Mute Key and Indicator
42
Transfer Key and Indicator
42
Message Key
42
Compatible Features
42
M3903 Enhanced Telephone
43
M3903 General Description
43
Message Waiting and Call Status Indicator (MWI)
45
Info Line
46
Text Line
46
Label Line
46
Navigation Keys
46
Options Key
46
Goodbye Key
47
Hold Key
47
Handsfree/Group Listen Key and Indicator
47
Mute Key and Indicator
47
Prime DN Key
47
2Nd Line/Feature Key
47
Headset with LED
48
Message Key
48
Quit Key
48
Call Log
48
Application Key
48
Shift Key
48
Copy Key
48
Context-Sensitive Soft Keys
48
Compatible Features
49
M3904 Professional Telephone
51
M3904 Feature Description
51
Message Waiting Indicator (MWI)
54
Layered Self-Labeled Programmable Line/Feature Keys
54
Shift Key
54
Context-Sensitive Soft Keys
54
M3905 ACD Telephone
59
M3905 Automatic Call Distribution (ACD) Telephone Feature Description
59
Message Waiting Indicator (MWI)
62
Handset (Optional)
62
Eight Self-Labeled Programmable Line/Feature Keys
62
Context-Sensitive Soft Keys
62
Application Key
62
Navigation Keys
62
Options Key
62
Goodbye Key
64
Hold Key
64
Mute Key and Indicator
64
Headset with LED
64
Quit Key
64
Directory/Log Key
65
Copy Key
65
Call Supervisor, Emergency, Not Ready, Make Busy, and Incalls Keys
65
Optional Key Caps
65
Message Key
65
Key-Based Access Expansion Module (KBA) and Display-Based Access Expansion Module (DBA) Support
66
Compatible Features
66
Hardware Options
67
Handset Option for the M3905 Automatic Call Distribution (ACD) Telephone
68
Alternate Key Caps for the M3905
68
Headset Options
68
Accessories
69
10 Installation
75
How to Install the M3900 Series Meridian Digital Telephones
75
Telephone Positions
75
Wall Mounting the Telephone
76
Headset Consideration
76
How to Install the Accessory Connection Module (ACM)
77
Accessory Keying
78
How to Install the Analog Terminal Adapter (ATA)
79
How to Install the Meridian External Alerter and Recording Interface (MEARI)
82
Configure the Meridian SL-100 Switch for the KBA
87
How to Install the Key-Based Expansion Module Accessory (KBA)
87
M3900 Series KBA Installation Sheet
89
How to Install the Display-Based Expansion Module Accessory (DBA)
90
How to Install the Personal Directory PC Utility
91
How the Personal Directory PC Utility Interfaces with the ACM
91
Install the Personal Directory PC Utility
92
How to Open the Personal Directory PC Utility
92
How to Select a Personal Directory PC Utility Port
93
The Personal Directory PC Utility Interface
93
How to Navigate Within the Personal Directory PC Utility Window
93
Personal Directory PC Utility Entry and File Standards
94
Personal Directory PC Utility Terms
94
Online Help
94
How to Create a Personal Directory
94
How to Modify a Personal Directory
95
How to Add Names and Telephone Numbers
95
How to Delete a Character or a Single Digit
95
How to Delete a Directory Entry
96
How to Cut or Copy and Paste between Personal Directories
96

Nortel M3905 User Manual

Nortel M3905 User Manual (110 pages)

Call Center Meridian Digital Telephone

Brand: Nortel | Category: Telephone | Size: 1.55 MB

Table of Contents

Table of Contents
3
Introduction to Your M3905 Call Center Telephone

9
Terms You Should Know

13
Your Telephone's Controls

15
- Programmable Line/Feature Keys (Self-Labeled)
  15
- Context Sensitive Soft Keys (Self-Labeled)
  16
- Call Processing Keys
  16
- Fixed Keys
  17
- Application Keys
  20
- Primary Directory Number
  21
- Individual Directory Number
  21
- Message Key
  21
M3905 Call Center Meridian Digital Telephone

22
Your Telephone Display Information

22
- M3905 Display
  22
Options List

23
- Select a Language
  24
- Change a Feature Key Label
  24
- Adjust Screen Contrast
  26
- Adjust Volume
  26
- Choose Ring Type
  27
- Select Call Log Options
  27
- Live Dial Pad
  28
- Preferred Name Match
  28
- Area Code Set up
  28
- Call Timer
  29
- Date/Time Format
  29
- Key Click
  29
- Headset Type
  30
- Headset Port on Call
  30
- Headset Port External Alerter
  31
- Display Diagnostics
  31
Call Center Headset Interface

32
- Freeing Your Hands While on the Job
  32
- Switching between the Handset and the Headset
  32
Call Center Agent/Supervisor Features

33
- Agent Login
  33
- Agent Login Enhancement
  33
- Agent Logout
  34
Agent Features

35
- Activity Code Fixed Key to Activate Line-Of-Business Code
  35
- Answer Call Center Calls
  35
- Call Forcing
  36
- Multistage Queue Status Key/Lamp
  36
- Display Queue Threshold (MSQS Enhancement for Agents)
  37
- Emergency Key
  39
- Make Busy
  39
- Not Ready Key
  40
- Answer or Make Non-ACD Calls
  41
- Contact Your Supervisor
  41
- Walkaway and Return from Walkaway
  42
- Transfer to Incalls Key
  43
Call Center Supervisor Features

44
- Agent Keys
  44
- Answer Agent
  44
- Answer Emergency
  45
- Call Agent
  45
- Use Supervisor Observe and the Supervisor Headset Jack
  45
- Controlled Interflow
  46
- Night Service
  46
- Observe Agent
  47
- Display Agent Status
  48
- Display Queue Status
  49
Your Telephone Non-ACD Call Features

50
Make a Call

50
- Predial Feature
  51
- Auto Dial
  51
- Redial Last Number Called
  52
- Activate Ring Again
  52
- Speed Call
  53
- System Speed Call (Network Speed Call)
  54
- Intercom Call
  55
- Group Intercom All Call
  55
- Intercom Call on a Predesignated Set
  56
- Individual Page from Group Intercom
  57
Answer a Call

57
While You Are Away from Your Desk

58
While on an Active Call

61
- Place a Call on Hold
  61
- Transfer a Call
  61
- Blind Transfer Recall
  62
- Call Park
  63
- Charge a Call or Charge a Forced Call
  65
- Inspect Key
  65
- Trace a Malicious Call
  66
Incoming Calls

67
- Answer Call Pickup
  67
- Call Waiting
  68
Talk with more than One Person

69
- Set up a Conference Call
  69
- Call Join
  70
- Preset Conference
  70
Call Features

71
- Use Privacy Release
  71
- Paging
  71
- Busy Override
  72
- Make an Announcement over the Call
  72
- Use Station Camp-On
  73
Class Features on IVD Sets

74
Directory Display and Navigation

79
- Access Your Callers List, Redial List, or Personal Directory
  79
- Directory Password Protection
  80
Call Log

83
- Access and Use the Callers List
  83
- Access and Use the Redial List
  84
Use the Personal Directory

86

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Nortel M3905 User Manual

Nortel M3905 User Manual (110 pages)

Meridian Digital Telephones Call Center

Brand: Nortel | Category: IP Phone | Size: 2.44 MB

Table of Contents

Table of Contents
3
Introduction to the M3905 Call Center Telephone

9
- M3905 Call Center Telephone
  9
- M3905 Call Center Telephone Keys
  10
Your Telephone's Controls

11
- Fixed and Programmable Telephone Keys
  11
- Fixed Automatic Call Distribution (ACD) Feature Keys
  13
Terms You Should Know

15
Directory Numbers

16
- Primary Directory Number
  16
- Individual Directory Number
  16
Your Telephone's Display

17
- M3905 Call Center Telephone Display
  17
Options List

18
- Select a Language
  19
- Change a Feature Key Label
  19
- Adjust Screen Contrast
  21
- Adjust Volume
  21
- Choose Ring Type
  22
- Select Call Log Options
  22
- Use Live Dial Pad
  23
- Select Preferred Name Match
  23
- Set up Area Code
  23
- Enable Call Timer
  24
- Select Date/Time Format
  24
- Enable Key Click
  24
- Headset Type Selection
  25
- Use Headset Port on Call
  25
- Activate Headset Port External Alerter
  26
- Display Diagnostics
  26
Call Center Agent/Supervisor Features

27
- Headset Interface
  27
- Agent Login
  27
- Login with Agent ID and Multiple Queue Assignment (MQA)
  28
- Correct Errors During the Login Procedure
  29
- Default Login
  30
- Agent Logout
  30
Call Center Agent Features

31
- Use Activity Code
  31
- Answer Call Center Calls
  31
- Call Forcing
  32
- Use the Emergency Key
  33
- Use Not Ready
  33
- Activate Make Set Busy
  33
- Answer or Make Non-ACD Calls
  34
- Contact Your Supervisor
  34
- Use Walkaway and Return from Walkaway
  35
Call Center Supervisor Features

37
- Agent Keys
  37
- Answer Agent
  37
- Answer Emergency
  37
- Call Agent
  38
- Use the Supervisor Observe and Supervisor Headset Jack
  38
- Observe Agent
  39
- Interflow
  39
- Night Service
  40
Viewing Queue Status

41
- The ACD Calls Waiting Status Indicator
  41
- Display Queue
  42
- Display Agent Status
  43
Make a Call

44
- Use the Predial Feature
  44
- Auto Dial
  45
- Ring Again
  46
- Redial Last Number Called
  46
- Use Speed Call
  47
- Make a System Speed Call
  48
- Use Hot Line
  48
- Make an Intercom Call
  49
Your Telephone's Non-ACD Call Features

44
Answer a Call

50
While on an Active Call

51
- Place a Call on Hold
  51
- Transfer a Call
  51
- Use Timed Reminder Recall
  52
- Use Attendant Recall
  53
- Use Call Park
  53
- Calling Party Number/Charge Account
  55
- Display Incoming Calls
  56
- Trace a Malicious Call
  56
Incoming Calls

57
- Activate Automatic Answerback
  57
- Activate Call Pickup
  58
- Use Call Waiting
  59
While You Are Away from Your Desk

60
- Forward Calls
  60
- Forward Internal Calls Only
  61
- Use Remote Call Forward
  62
Secure Your Telephone

64
Talk with more than One Person

65
- Set up a Conference Call
  65
- Join a Call
  66
- Selectable Conferee Display and Disconnect
  67
- Use Group Call
  68
Additional Call Features

70
- Use the Buzz Signal
  70
- Call Page to Make an Announcement
  70
- Charge or Force Charge a Call
  71
- Enhanced Override Feature
  73
- Forced Camp-On
  74
- Override Feature
  75
- Privacy Release Feature
  75
- Radio Paging
  76
- Voice Call
  78
- Use the Voice Messaging Control Screens
  78
Directory Display and Navigation

80
- Access Your Callers List, Redial List, or Personal Directory
  80
- Directory Password Protection
  81
Call Log

84
- Access and Use the Callers List
  84
- Access and Use the Redial List
  85
Use the Personal Directory

87
Set-To-Set Messaging

96
Corporate Directory

99

Nortel M3905 User Manual

Nortel M3905 User Manual (92 pages)

Call Center Meridian Digital Telephone

Brand: Nortel | Category: Telephone | Size: 1.06 MB

Table of Contents

Table of Contents
3
Introduction to Your M3905 Call Center Telephone

9
Terms You Should Know

11
Your Telephone's Controls

13
- Programmable Line/Feature Keys (Self-Labeled)
  13
  - Line Key
    13
  - Auto Dial Key
    13
  - Display Key
    13
  - Options Key
    13
- Programmable Feature Keys (Self-Labeled)
  14
- Call Processing Keys
  14
  - Goodbye Key
    14
  - Hold Key
    14
  - Mute Key
    14
  - Volume Control Bar
    14
  - Message Waiting Lamp
    15
- Fixed Keys
  15
  - In-Calls Key
    15
  - Individual Directory Number
    15
  - Headset Key
    16
  - Call Supervisor/Agent
    16
  - Emergency
    16
  - Not Ready
    17
  - Make Busy
    17
  - Activity Code
    17
  - Answer Emergency
    17
  - Answer Agent
    17
  - Observe Agent
    17
  - Display Queue
    17
  - Call Agent
    18
  - Supervisor Observe
    18
- Application Keys
  18
  - Quit Key
    18
  - Copy Key
    18
  - Navigation Keys
    18
  - More
    18
- Primary Directory Number
  18
- Individual Directory Number
  19
M3905 Call Center Meridian Digital Telephone

21
Call Center Agent/Supervisor Features

21
Agent Features

26
- Use Activity Code
  26
- Answer Call Center Calls
  27
- Call Forcing
  28
- Use the Emergency Key
  28
- Use Not Ready
  29
- Answer or Make Non-ACD Calls
  29
- Contact Your Supervisor
  30
- Use Walkaway and Return from Walkaway
  31
Call Center Supervisor Features

33
- Agent Keys
  33
- Answer Agent
  33
- Answer Emergency
  33
- Call Agent
  34
- Use the Supervisor Observe and Supervisor Headset Jack
  34
- Interflow
  35
- Night Service
  35
- Observe
  36
Your Telephone Non-ACD Call Features

39
Make a Call

39
- Auto Dial
  39
- Redial Last Number Called
  40
- Transfer a Call
  41
- Use Timed Reminder Recall
  42
- Set up a Conference Call
  42
- Use Call Join
  43
- Activate Ring Again
  44
- Use Speed Call
  45
- Make a System Speed Call
  46
- Make an Intercom Call
  46
Answer a Call

47
- Place a Call on Hold
  47
- Use Call Park
  48
- Display Call Information
  50
- Use Call Waiting
  51
While You Are Away from Your Desk

52
- Call Forward
  52
- Forward an Internal Call
  53
- Use Remote Call Forward
  53
- Secure Your Telephone
  54
While on an Active Call

56
Call Features

60
- Use Group Call
  60
- Use Privacy Release
  61
- Activate Override
  62
- Activate Override, Enhanced
  62
- Use the Buzz Signal
  63
- Make an Announcement over the Call Page
  63
- Use Forced Camp-On
  64
- Radio Page Feature
  64
Your Telephone Display Information

67
Your M3905 Call Center Telephone Options Menu

70
- Options Feature List
  70
- To Access Your Adjustable Features in the Options Menu
  71
- Select Language
  72
- Change Feature Key Label
  72
- Adjust the Contrast
  73
- Adjust the Volume on Your Telephone
  74
- Choose Ring Type
  75
- Use Call Timer
  76
- Format Date/Time
  76
- Use Key Click
  77
- Headset Type
  78
- Display Diagnostics
  79
- Set MCA Data Parameters
  79

Nortel M3905 Description

Nortel M3905 Description (106 pages)

Description and Specifications

Brand: Nortel | Category: Telephone | Size: 0.86 MB

Table of Contents

Revision History
3
Table of Contents
5
Preface

9
- Other Documentation
  9
M2000 Series Meridian Digital Telephones

11
- Content List
  11
  - Reference List
    12
- Functional Description
  12
  - General Features
    13
  - M2216ACD Headset Interface
    19
  - Physical Characteristics
    20
  - Software Requirements
    24
  - Modular Options
    24
  - Display Module
    25
  - Program Key
    26
  - External Alerter Interface
    26
  - Key Expansion Module
    26
  - Brandline Insert
    27
  - M2006/M2008/M2008HF/M2216ACD/M2616 Telephones
    27
- M2000 Series Meridian Digital Telephone Relocation
  29
- Specifications
  30
- Handsets
  38
- Ordering Information
  39
M2317 Telephone

41
- Content List
  41
  - Reference List
    41
- Functional Description
  42
  - General Features
    42
  - Physical Characteristics
    43
  - Firmware Features
    52
  - Software Requirements
    52
- Specifications
  54
  - Safety Considerations
    54
  - Environmental Considerations
    54
  - Dimensions and Weight
    55
  - Line Engineering
    55
  - Power Requirements
    55
- Ordering Information
  58
M2616CT (Cordless Telephone)

59
- Content List
  59
  - Reference List
    60
- Functional Description
  60
- Physical Characteristics
  60
  - General Features
    62
  - Firmware Features
    66
  - System Software
    66
  - Modular Options
    66
  - Call Center
    67
  - System Administration
    67
  - M2616CT (Cordless Telephone) Battery
    67
  - Handset Registration to Base Unit
    67
  - Wall Mounting the M2616CT
    67
- Specifications
  67
  - Safety Considerations
    67
  - Power Requirements
    68
- Standard 9.00 April
  68
  - Environmental Considerations
    69
  - Line Engineering
    71
  - Ordering Information
    71
M3900 Series Meridian Digital Telephones

73
I2004 Internet Telephone

75
- Content List
  75
  - Reference List
    75
- Functional Description
  75
- Physical Characteristics
  79
- Housing
  
  80
  - I2004 Display Screen and Softkeys
    80
  - Handset, Headset Key, Handsfree Operation Summary
    81
    
    Firmware Features
    82
    
    Software Requirements
    82
  - Soft Keys
    81
  - Soft-Labeled Programmable Feature Keys
    81
  - Specifications
    83
    
    Power and Regulatory Specifications
    83
    
    Temperature and Humidity Specifications
    83
    
    Power Requirements
    83
  - Content List
    85

Nortel M3905 Installation And Administration Manual

Nortel M3905 Installation And Administration Manual (176 pages)

Meridian Digital Telephones

Brand: Nortel | Category: Telephone | Size: 1.64 MB

Nortel M3905 User Manual

Nortel M3905 User Manual (50 pages)

Meridian Communications Adapter

Brand: Nortel | Category: Telephone | Size: 0.53 MB

Table of Contents

Table of Contents
3
Introduction

7
Dialing Methods

9
- Switching between Keyboard and at Dialing
  9
Make a Data Call

10
- Keyboard Dialing
  10
- AT Dialing
  10
- Keypad Dialing
  11
- Release a Data Call
  12
- Default Parameters for Asynchronous and Synchronous
  13
- Keyboard Dialing Menus
  13
Keyboard Dialing

15
- Abort Current Command
  15
- Auto Dial
  15
- Speed Call
  16
- Script File
  17
- Script File Directory
  18
- Delete Script File
  19
- Escape Code
  20
- Manual Answer (Asynchronous)
  21
- Remote Loopback
  21
- Ring Again
  22
- Ring Again (Synchronous)
  22
- Display Parameters (Asynchronous)
  23
AT Dialing

24
S-Registers

28
Introduction to Keypad Dialing

32
Additional Asynchronous Features

40
- Autobaud
  40
- Autoparity
  40
- Modem Pooling
  40
- Additional Synchronous Information
  41
- Parity and Character Length on the MCA
  41
- Voice Call Origination
  42

Nortel M3905 Quick Reference Manual

Nortel M3905 Quick Reference Manual (33 pages)

Brand: Nortel | Category: IP Phone | Size: 0.4 MB

Table of Contents

Table of Contents
2
M3905 Call Center Meridian Digital Telephone

4
Call Center Agent/Supervisor Features

4
Agent Features

8
- Use Activity Code
  8
- Answer ACD Calls
  9
- Call Forcing
  10
- Use the Emergency Key
  10
- Use Not Ready
  10
- Answer or Make Non-ACD Calls
  11
- Contact Your Supervisor
  11
- Use Walkaway and Return from Walkaway
  13
Call Center Supervisor Features

15
- Agent Keys
  15
- Answer Agent
  15
- Answer Emergency
  16
- Call Agent
  16
- Use the Supervisor Observe and Supervisor Headset Jack
  17
- Interflow
  17
- Night Service
  17
- Observe
  18
Your Telephone Features

19
- Auto Dial
  19
- Redial Last Number Called
  20
- Activate Ring Again
  20
- Place a Call on Hold
  21
- Transfer a Call
  21
- Forward a Call
  22
- Trace a Malicious Call
  23
- Use Conference Call
  23
ACD Information Displays

24
Your M3905 Call Center Telephone Options Menu

28
- To Access Your Adjustable Features in the Options Menu
  28
Hardware Options for the M3905

30
- Additional Key Caps
  30
- Accessory Connection Module (ACM)
  30
- Headset
  30
- Handset
  30
- Analog Terminal Adapter (ATA)
  30
- External Alerter and Recorder Interface
  31
- Key-Based Expansion Module
  31
- Meridian Communications Adapter (MCA)
  31

Nortel M3905 Reference Manual

Nortel M3905 Reference Manual (5 pages)

Personal Directory PC Utility

Brand: Nortel | Category: Software | Size: 0.39 MB

Table of Contents

Nortel M3905 Installation Manual

Nortel M3905 Installation Manual (6 pages)

Personal Directory PC Utility

Brand: Nortel | Category: Telephone | Size: 0.08 MB

Nortel M3905 Installation Manual

Nortel M3905 Installation Manual (5 pages)

Accessory Connection Module

Brand: Nortel | Category: Accessories | Size: 0.11 MB

Nortel M3905 Quick Reference Card

Nortel M3905 Quick Reference Card (2 pages)

Meridian Digital Telephones Call Center

Brand: Nortel | Category: IP Phone | Size: 1.14 MB

Nortel M3905 Install Manual

Nortel M3905 Install Manual (3 pages)

Analog Terminal Adapter

Brand: Nortel | Category: Adapter | Size: 0.04 MB

Nortel M3905 Installation Manual

Nortel M3905 Installation Manual (3 pages)

M3900 Series Key-Based Accessory Module

Brand: Nortel | Category: Computer Hardware | Size: 0.16 MB

Nortel M3905 Installation Manual

Nortel M3905 Installation Manual (2 pages)

M3900 Series Computer Telephony Integration Adapter

Brand: Nortel | Category: Adapter | Size: 0.05 MB

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