How To Use This Guide; Introduction; How This Guide Is Organized - Nortel Call Center Set Up And Operation Manual

How to Use this Guide

Introduction

This document is designed to allow an Administrator or User to set up and operate Nortel
Networks Reporting for Call Center.
Use this document as an ongoing reference. This chapter tells you what to expect as you read
this document and how information in this document is presented.

How This Guide is Organized

The Reporting for Call Center Setup and Operations Guide is organized as follows:
How to Use this Guide
Introduction
Installation
Administration
Using Reporting for Call Center Describes the usage and configuration of Nortel Networks
Reports
Reports Explained
Upgrading to Reporting for
Call Center
Glossary
Issue 02 (15)
Provides a brief overview of the organization of this guide.
Provides an overview of the conceptual organization of the
Nortel Networks Reporting for Call Center product.
Describes the minimum specification for the PC required
to host Nortel Networks Reporting for Call Center, and
how to install Nortel Networks Reporting for Call Center.
Describes the Administration duties and configuration that
must be conducted to ensure that Nortel Networks
Reporting for Call Center operates correctly.
Reporting for Call Center from a User's perspective.
This chapter describes the reports that are available within
Nortel Networks Reporting for Call Center.
This chapter describes each report available within Nortel
Networks Reporting for Call Center, with examples of
suggested usage.
Provides an overview of how you can upgrade from a
previous installation of Call Center Reporting 2.5, 3.0 or
3.5 to Nortel Networks Reporting for Call Center.
Describes the terms used within this User Guide.
Reporting for Call Center Setup and Operations Guide
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