Figure 49 Logging Menu Page - Nortel Call Center Set Up And Operation Manual
Reporting for call center
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Also See for Call Center:
- Installation and maintenance manual (1358 pages) ,
- Set up and operation manual (280 pages) ,
- Administration manual (191 pages)
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54
Administration
Selecting the Logging option presents you with the Logging Menu page, shown below.
Figure 49 Logging Menu Page
The Logging Menu page contains a window which lists logging activity information, and two
buttons. Various diagnostic logs are always running whenever Nortel Networks Reporting for
Call Center is operational.
The Logging Menu window allows you to start or stop one of the diagnostic logs. This log
captures the XML data sent from the Call Center to Nortel Networks Reporting for Call Center.
You would only normally stop this log under the instruction of Support Personnel.
Reporting for Call Center Setup and Operations Guide
Issue 02 (15)
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