Figure 1 Internet Properties Window .......................................................................................................................................9

Figure 2 Delete Files Dialog ..................................................................................................................................................10

Figure 3: Nortel Networks Call Center Reporting Server Config window.............................................................................12

Figure 4: InstallShield Initialization Dialog ...........................................................................................................................16

Figure 5: Language Selection Dialog .....................................................................................................................................16

Figure 6: InstallShield Windows Installer Configuration Dialog...........................................................................................17

Figure 7: InstallShield Wizard Start Dialog ...........................................................................................................................18

Figure 8: License Agreement Dialog Box..............................................................................................................................19

Figure 9: Choose Destination Location Dialog Box...............................................................................................................20

Figure 10: Setup Status Dialog Box .......................................................................................................................................21

Figure 11: Database Installation Dialog .................................................................................................................................21

Figure 12: Java Installation Dialog.........................................................................................................................................22

Figure 13: Installation Complete Dialog Box.........................................................................................................................22

Figure 14: Windows Security Center Window.......................................................................................................................23

Figure 15: Windows Firewall Window ..................................................................................................................................24

Figure 16: Advanced Settings Window..................................................................................................................................25

Figure 17: Add A Port Dialog ................................................................................................................................................26

Figure 18: IIS Main Window with Web Service Extensions Highlighted..............................................................................27

Figure 19: IIS Manager with the RCC Folder highlighted .....................................................................................................27

Figure 20: RCC Properties Page.............................................................................................................................................28

Figure 21: Application Configuration Window......................................................................................................................28

Figure 22: Options Page with the Enable parent paths option selected..................................................................................29

Figure 23: IIS Manager with the Local Computer entry highlighted .....................................................................................29

Figure 24: Local Computer properties page showing the Mime Types button ......................................................................30

Figure 25: Mime Types Window ...........................................................................................................................................30

Figure 26: New Mime Type settings ......................................................................................................................................31

Figure 27: Configuring Application Pool...............................................................................................................................31

Figure 28: Application Pool Identity......................................................................................................................................32

Figure 29: RCC Website Properties .......................................................................................................................................32

Figure 30: RCC Properties - Application Pool.......................................................................................................................33

Figure 31 Log In page ............................................................................................................................................................35

Figure 32 Change Password Page ..........................................................................................................................................36

Figure 33 Administration Menu Page ....................................................................................................................................37

Figure 34 Call Center Connection Page .................................................................................................................................38

Figure 35 Connection Security Setting Changed Reboot Message ........................................................................................39

Figure 36 Starting Data Download notification Message.......................................................................................................40

Figure 37 Download Status Window .....................................................................................................................................40

Figure 38 System Administration Menu Page........................................................................................................................42

Figure 39 System Administrator details page.........................................................................................................................43

Figure 40 User Admin Page ...................................................................................................................................................44

Figure 41 Add User Page .......................................................................................................................................................45

Figure 42 Details for new User Mary Smith ..........................................................................................................................47

Figure 43 Edit User Page........................................................................................................................................................48

Figure 44 Skillset Assignment Page.......................................................................................................................................49

Figure 45 Assigned Skillsets Page .........................................................................................................................................50

Figure 46 Skillsets Assigned to User Mary Smith..................................................................................................................51

Figure 47 Maintenance Menu Page ........................................................................................................................................52

Figure 48 System Status Page ................................................................................................................................................53

Figure 49 Logging Menu Page ...............................................................................................................................................54

Figure 50 Logging Menu Page, with the Logging Stopped....................................................................................................55

Figure 51 Company Details Page ...........................................................................................................................................56

Figure 52 Main Menu Page ....................................................................................................................................................57

Reporting for Call Center Setup and Operations Guide

Issue 02 (15)

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