Figure 153 Call Profile Report - Nortel Call Center Set Up And Operation Manual
Reporting for call center
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Also See for Call Center:
- Installation and maintenance manual (1358 pages) ,
- Set up and operation manual (280 pages) ,
- Administration manual (191 pages)
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Reports
Figure 153 Call Profile Report
Presented Call Center
Indicates the number of calls that were presented to the Skillset in each time slot. There is a
breakdown showing the number of calls that were regular voice calls and those which were
conducted through the use of Nortel Networks Multimedia Call Center (Multimedia calls).
Number Answered
Indicates the number of calls that were Answered in each time slot, with a break down showing
the number of calls that were regular Voice calls and those which were conducted through the
use of Nortel Networks Multimedia Call Center (Multimedia calls).
Number Abandoned
Indicates the number of calls that were Abandoned in each time slot, with a break down showing
the number of calls that were regular voice calls and those which were conducted through the use
of Nortel Networks Multimedia Call Center (Multimedia calls).
Answered by Agents
Reporting for Call Center Setup and Operations Guide
Issue 02 (15)
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