Accessing Networked Printers From The Web Host Pc; Ipview Softboard And Wallboard Summaries; Crystal Reports Activex Report Viewer; Real Time Screens On Client Pcs - Nortel Call Center Set Up And Operation Manual

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Troubleshooting Reporting for Call Center

Accessing Networked Printers From the Web Host PC

In order for the Web Host PC to contact and utilize network printers, you must have a User
logged into Windows on the Web Host PC.
This means that if you wish to run Scheduled Prints out of hours, you must have a User logged in
to the Web Host PC.

ipView SoftBoard and Wallboard Summaries

Note that the Wallboard Summaries are sent to the wallboards on the hour, according to the time
of the Web Host PC clock. The regular hourly and daily statistics that are sent to the wallboard
are governed by the Call Center platform clock. The hourly statistics are reset to 0 on the hour,
according to the clock in the Call Center platform.
If the clock in the Web Host PC is set to a different time than the clock in the Call Center
platform, the hourly Summaries will not be synchronised with the hourly reset of the regular
statistics. To ensure that the wallboard summaries are in time with the hourly resets of the
regular wallboard statistics, ensure that your PC and Call Center platform times are the same.

Crystal Reports ActiveX Report Viewer

The first time that reports are viewed on a client PC (that is, some PC other than the Web Host
Viewer) an ActiveX viewer is installed onto the Client PC, from the Web Host PC.
If this does not automatically happen, you will not be able to view reports (you will see the
Report Viewer window with a red X in the top left corner).
If you see this you can start the installation process manually.
On the Web Host PC in \Program Files\Common Files\Crystal
Decisions\2.0\crystalreportviewers\ActiveXViewer\en there is a file called npviewer.exe.
This file should be copied to the Client PC and executed there. This will install the ActiveX
viewer.

Real Time Screens on Client PCs

The first time that the Real Time screens are viewed on a client PC (that is, some PC other than
the Web Host Viewer) a Java Run Time Module should be automatically installed onto the
Client PC, from the Web Host PC.
If this does not automatically happen, you will not be able to view the Real Time screens.
To overcome this you can start the installation process manually.
On the Web Host PC in C:\Program Files\Nortel Networks\Reporting for Call Center\Javadist
there is a file called j2re-1_4_2_03-windows-i586-p.exe.
This file should be copied to the Client PC and executed there. This will install the Java Run
Time Module.
Reporting for Call Center Setup and Operations Guide Issue 02 (15)