Figure 88 Agent Alarms Values Page - Nortel Call Center Set Up And Operation Manual

Available
Internal Call
Outgoing Call
Incoming Call Center Call
Incoming Multimedia Call
Incoming Chat
Incoming Non-Call Center
Not Ready
Out example User Mary Smith has specified various values, as can be seen below.
To save the Agent Alarms Values settings you have made, click the Submit button. You will be
returned to the Agent Alarms Setup page,
To leave the Agent Alarms Values page without saving any changes you might have made, click
the Cancel button. You will be returned to the Agent Alarm Setup page.
Issue 02 (15)
Agent is free to take a call
Agent is on an intercom call
Agent has placed a call to an external party
Agent has answered a Call Center Call
Agent has answered a Multimedia Call Center Call
Agent is on a Multimedia Call Center Chat session
Agent has answered a non-Call Center Call from an external party
The Agent is in the Not Ready state

Figure 88 Agent Alarms Values Page

Reporting for Call Center Setup and Operations Guide
Using Reporting For Call Center 109