Figure 148 Agent Activity Code Report By Number Of Pegs - Nortel Call Center Set Up And Operation Manual
Reporting for call center
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Also See for Call Center:
- Installation and maintenance manual (1358 pages) ,
- Set up and operation manual (280 pages) ,
- Administration manual (191 pages)
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Reports 193
Figure 148 Agent Activity Code Report by Number of Pegs
This report shows, by Agent, which Activity Codes were entered.
A total is provided for each Activity Code per Agent giving a total time for which the Activities
were entered, the number of individual pegs and the average time devoted to that activity.
Agent
Indicates the Agent Name and ID who entered the Activity Codes.
Activity
Indicates which Activity Code was entered.
Activity Time
Total duration of all of the instances when that Activity Code was entered.
Number of Pegs
Indicates the number of times that Activity Code was entered.
Average Time
Average time devoted to that Activity.
Issue 02 (15)
Reporting for Call Center Setup and Operations Guide
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