Installing Nortel Networks Reporting For Call Center Software - Nortel Call Center Set Up And Operation Manual

• Ensure that the Call Center platform is connected to, and is operational on, the network to
which the Nortel Networks Reporting for Call Center Web Host PC is connected.
• Ensure that the full suite of Microsoft Internet Information Services is installed and
operational on the Web Host PC, and that the Default Web Site is enabled.
Microsoft Internet Information Services can be installed through Add/Remove programs,
using the Add/Remove Windows Components icon. Note that on Windows NT you must
upgrade Internet Information Services to Version 4. This is available on the Windows NT
Options pack CD.
To ensure correct operation of Nortel Networks Reporting for Call Center the following
points must be observed.
• The IP address setting for the default website should be '(All Unassigned)' or the IP
address setting for the default website should be 127.0.0.1 and the host header should
be localhost.
• The port should be set to 80.
• Ports 3500, 6010 and 6011 must not be blocked by local firewalls.
It is recommended that you ensure that you have made your Web Host PC
!
Internet Information Services installation as secure as possible. Generally this
involves loading security patches and/or service packs for Internet Information
Services and for the operating system of the Web Host PC. These are made
available free of charge by Microsoft. Contact your network Administrator for
further advice.
Now you are ready to install the Nortel Networks Reporting for Call Center software from the
Call Center platform.
You must have Administrator's rights for the installation to be successful. If
!
you do not have Administrator's rights for the PC on which you wish to install
Nortel Networks Reporting for Call Center, the installation will be halted and
you will be requested to log out and log back in with Administrator's rights.

Installing Nortel Networks Reporting for Call Center software

By default, Nortel Networks Reporting for Call Center software creates a folder called \Program
Files\Nortel Networks\Nortel Networks Reporting for Call Center on the installation drive of
the Web Host PC. This folder contains the application files used by Nortel Networks Reporting
for Call Center. It also contains the Nortel Networks Reporting for Call Center configuration
and statistical database.
Issue 02 (15) Reporting for Call Center Setup and Operations Guide
Installation 13