Figure 65 Your Daily Schedules With A Schedule In The List - Nortel Call Center Set Up And Operation Manual

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Using Reporting for Call Center

Figure 65 Your Daily Schedules with a Schedule in the List

Note that each Schedule can be identified by the Schedule Name that was provided earlier when
the Schedule was created.
Beside each listed Schedule are two buttons. The Edit button allows you to change the settings
for a Schedule. The Delete button allows you to remove the Schedule completely.
Deactivate
Clicking on the Deactivate button disables the Print Schedule and from that point will no longer
be printed when the schedule is due to run. Once a schedule is disabled the button will change
from Deactivate to Active and a red cross with a box surrounding it will replace the green tick
with a box around it, similar to the illustration below:
Reporting for Call Center Setup and Operations Guide Issue 02 (15)