Figure 132 Agent Activity Report - Nortel Call Center Set Up And Operation Manual
Reporting for call center
Hide thumbs
Also See for Call Center:
- Installation and maintenance manual (1358 pages) ,
- Set up and operation manual (280 pages) ,
- Administration manual (191 pages)
Table of Contents
Advertisement
Reports 173
Figure 132 Agent Activity Report
For each Agent within the report, the following statistics are displayed.
Logged In Time
This is the cumulative duration of all of the Log In sessions the Agent conducted during the
period of the report.
Incoming Call Center
This is the cumulative duration of all of the Incoming Call Center Calls that the Agent handled
during the period of the report.
Incoming Non-Call Center
This is the cumulative duration of all of the Incoming Non-Call Center Calls that the Agent
handled during the period of the report. These are calls that have not come through the Call
Center routing, such as direct calls to the Agent on their DDI line, for example.
Outgoing Call Time
This is the number of Outgoing Calls that the Agent made during the period of the report.
Issue 02 (15)
Reporting for Call Center Setup and Operations Guide
Advertisement
Table of Contents
