How To Get Help; Getting Help From Nortel Web Site; Getting Help Over The Phone From A Nortel Solutions Center; Getting Help From A Specialist By Using An Express Routing Code - Nortel 3050 Command Reference Manual

10 Preface

How to Get Help

This section explains how to get help for Nortel products and services.

Getting help from Nortel Web site

The best way to get technical support for Nortel products is from the Nortel
Technical Support Web site:
This site provides quick access to software, documentation, bulletins, and
tools to address issues with Nortel products. From this site, you can:
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•
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Getting help over the phone from a Nortel Solutions Center

If you do not find the information you require on the Nortel Technical
Support web site, and have a Nortel support contract, you can also get
help over the phone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835). Outside North
America, go to the following web site to obtain the phone number for your
region:

Getting help from a specialist by using an Express Routing Code

An Express Routing Code (ERC) is available for many Nortel products and
services. When you use an ERC, your call is routed to a technical support
person who specializes in supporting that product or service. To locate the
ERC for your product or service, go

Getting help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a
distributor or authorized reseller, contact the technical support staff for that
distributor or reseller.
Copyright © 2007 Nortel Networks
.
download software, documentation, and product bulletins for answers
to technical issues
sign up for automatic notification of new software and documentation
for Nortel equipment
open and manage technical support cases
www.nortel.com/callus
Nortel VPN Gateway
Command Reference
NN46120-103 01.01 Standard
10 September 2007
www.nortel.com/support
to:www.nortel.com/erc