Contacting Customer Support; Figure 73: Routing Engine Serial Number Id Label - Juniper M10i Hardware Manual

M10i Multiservice Edge Router Hardware Guide
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Contacting Customer Support

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Figure 73: Routing Engine Serial Number ID Label

M10i Routing Engine Description on page 15
Maintaining the M10i Routing Engine on page 83
Troubleshooting the M10i Routing Engine on page 88
Replacing the M10i Routing Engine on page 131
Contacting Customer Support on page 212
You can contact Juniper Networks Technical Assistance Center (JTAC) 24 hours a day,
7 days a week in one of the following ways:
On the Web, using the Case Manager link at:
http://www.juniper.net/support/
By telephone:
From the US and Canada: 1-888-314-JTAC
From all other locations: 1-408-745-9500
If contacting JTAC by phone, enter your 11-digit case number followed by the # key if
this is an existing case, or press the * key to be routed to the next available support
engineer.
When requesting support from JTAC by telephone, be prepared to provide the following
information:
Your existing case number, if you have one
Details of the failure or problem
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