Troubleshooting Upgrades - Avaya CMC1 Installation, Upgrades And Additions

Troubleshooting an Upgrade

Troubleshooting Upgrades

The subsections to follow present specific procedures for common upgrade
problems, listed below:
No Translation After Upgrade
Translation Corruption Detected
Re-install the ISDN-PRI Links (Only for Failed Upgrades)
No Translation After Upgrade
This problem usually means that the translation flashcard was not present when
the system expected it to be present. This can occur if the translation card is not
fully inserted, or in some cases when the technician is distracted from monitoring
the progress of the upgrade software command and fails to insert the translation
card when prompted. To recover, perform the following:
1. Verify that the translation card is inserted (on duplicated SPE systems, it
should be inserted in the active SPE).
2. Login as craft.
3. Verify the format and content of the flashcard by typing status card-mem,
and observe that the output indicates that a translation file is present.
4. Type reset system 3 and press
5. If the above fails, escalate the problem.
Translation Corruption Detected
This usually means that the translations were not successfully backed up to the
translation card or that the current software may not be compatible with the new
Avaya MultiVantage Software.
NOTE:
The Terminal Translation Initialization (TTI) should be disabled before you
save translations prior to an upgrade.
1. Repeat the upgrade with the TTI disabled.
A-2
Issue 5 October 2002
Unsuccessful Translation Backup
Software Incompatibility
.
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555-233-118