Avaya CMC1 Installation, Upgrades And Additions page 155

Task Table
2. Using your SSO, log in to the RFA website.
3. Follow the links to the RFA Information page.
4. Complete the information necessary to create a License File.
NOTE:
If you have problems with a hardware serial number that is not in the SAP
database, go to the
Have direct connection
If you have a direct connection between RFA and the switch:
1. Using your RFA Job Aids, run the Features Extraction Tool (FET) from the
RFA website to create a Switch Configuration File.
2. When prompted, type in the Transaction ID number.
3. The FET creates and uploads the Switch Configuration File automatically.
4. Do not deliver the License File at this time. You will deliver and install it
later in this upgrade procedure.
No direct connection
If you do not have a direct connection between RFA and the switch:
1. Run the Features Extraction Tool (FET) from your laptop/PC to create a
Switch Configuration File.
2. When prompted, type in the Transaction ID number.
3. Use the FET instructions to create a new switch connection profile.
4. Create the Switch Configuration File.
5. Upload the Switch Configuration File to the RFA website.
6. Deliver the License File to your laptop/PC for installation later in this
procedure.
If you have problems with RFA
If you get an error message that a hardware serial number is not in the SAP
database, you must call the RFA Helpdesk
SAP information.
555-233-118
Contractors go to http://www.avaya.com/services/rfa/
If you are unable to access RFA using your recommended portal,
try: http://rfa.avaya.com
''If you have problems with RFA'' section.
(Table 3-3) to have them correct the
Issue 5 October 2002
3-7