Avaya CMC1 Installation, Upgrades And Additions page 18

Installing and Cabling the Cabinets
No direction connection
If you do not have a direct connection between RFA and the switch:
1. Run the Features Extraction Tool (FET) from your laptop/PC to create a
Switch Configuration File.
2. When prompted, type in the Transaction ID number.
3. Use the FET instructions to create a new switch connection profile.
4. Create the Switch Configuration File.
5. Upload the Switch Configuration File to the RFA website.
6. Deliver the License File to your laptop/PC for installation later in this
procedure.
If you have problems with RFA
If you get an error message that a hardware serial number is not in the SAP
database, you must call the RFA Helpdesk
SAP information.
Table 1-2. RFA Helpdesk contact numbers
Where
Channel:
U.S. and Canada
Variable Workforce
Group
Avaya contractors
U.S. and Canada
EMEA
APAC RTAC
1-4
Issue 5 October 2002
(Table
Phone
Who number/URL
877-615-4174
Avaya
Associates
Members
Contractors
Business 866-800-5194
Partners
Direct and +31-70-414-8720
Business
or
Partners
http://www.avayan
etwork.com
Direct and +65-6872-8686
Business
Partners
1-2) to have them correct the
Prompt or
selection
Prompt 8
Prompt 8
Prompt 3
Select GSO;
select EMEA
Continued on next page
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