Konica Minolta bizhub C200 Service Manual page 489

3. Troubleshooting of network functions
D. Assistant tool for C200
No. Condition
1 The Assistant tool for
C200 cannot be con-
nected.
2 Login fails.
3 Screen is not displayed
properly.
4 Items not included in
device configuration are
displayed.
5 Half-sized dots are
displayed on the screen.
6 Part of deleted charac-
ters remains on the
screen.
7 Digits of the input/display
area and available num-
ber of characters are
different.
8 Some characters cannot
be registered or
displayed.
9 The Assistant tool for
C200 cannot register or
display the space charac-
ter.
10
Possible cause
No IP address is set to the
machine.
The wrong URL setting in
browser.
The wrong settings in
browser.
If proxy setting is done in
browser and the proxy
server does not identify
the IP address of this
machine, Assistant tool
for C200 screen cannot
be displayed.
The LAN cable is broken. • Replace the LAN cable.
Login operation was previ-
ously done by using a
different user name and
password and the previ-
ous login credentials are
cached by the browser.
The browser size is too
small.
Font size is wrong.
Items not included in
device configuration will
become invalid at registra-
tion.
This does not affect the
actual registration.
Some browsers display
them.
Operations may be differ-
ent for some browsers.
For some browsers, the
input area can be
scrolled. If not, it does not
affect the actual registra-
tion.
Some OS cannot register
or display certain charac-
ters.
Space entered at the end
of a word may become
invalid.
Field Service Ver. 2.0 Dec. 2008
Action to be taken
• Set an IP address.
• Enter the IP address of the machine in
URL.
• For some network configurations, con-
nection settings may be required to
access the machine.
For more information, consult with the
network administrator.
• In the proxy setting of the browser, add
the IP address of this machine in the
exception column not using the proxy
server.
• Some browsers hold the user name
and password once login succeeds.
Close the browser and start it again.
• Increase the browser size.
• Set proper font sizes for PC and
browser.
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• Update the display or reload it in the
browser.
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