Assistant Tool For C - Konica Minolta bizhub C200 Service Manual

Field Service Ver. 2.0 Dec. 2008
8.4.8

Assistant tool for C200

Item
Condition
No.
1 The Assistant tool for
C200 cannot be con-
nected.
2 Login fails.
3 Screen is not dis-
played properly.
4 Items not included in
device configuration
are displayed.
5 Half-sized dots are
displayed on the
screen.
6 Part of deleted char-
acters remains on
the screen.
7 Digits of the input/
display area and
available number of
characters are differ-
ent.
8 Some characters
cannot be registered
or displayed.
9 The Assistant tool for
C200 cannot register
or display the space
character.
Possible cause
No IP address is set to the
machine.
The wrong URL setting in
browser.
The wrong settings in
browser.
If proxy setting is done in
browser and the proxy server
does not identify the IP
address of this machine,
Assistant tool for C200 screen
cannot be displayed.
The LAN cable is discon-
nected.
Login operation was previ-
ously done by using a differ-
ent user name and password
and the previous login cre-
dentials are cached by the
browser.
The browser size is too small. Increase the browser size.
Font size is wrong.
Items not included in device
configuration will become
invalid at registration. This
does not affect the actual reg-
istration.
Some browsers display them.
Operations may be different
for some browsers.
For some browsers, the input
area can be scrolled. If not, it
does not affect the actual reg-
istration.
Some OS cannot register or
display certain characters.
Space entered at the end of a
word may become invalid.
8. Troubleshooting
Action to be taken
Set an IP address.
Enter the IP address of the machine in
URL.
For some network configurations, connec-
tion settings may be required to access the
machine. For more information, consult
with the network administrator.
In the proxy setting of the browser, add the
IP address of this machine in the excep-
tion column not using the proxy server.
Replace the LAN cable.
Some browsers hold the user name and
password once login succeeds. Close the
browser and start it again.
Set proper font sizes for PC and browser.
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Update the display or reload it in the
browser.
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