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E-Mail and call-home support
Tools and test equipment
•
warmStart - reports that the SNMP agent is reinitializing due to a
switch IPL.
•
authorizationFailure - reports access by an unauthorized SNMP
manager. This trap is configurable, and is disabled by default.
Switch-specific SNMP traps specified in the custom MIB include
Fibre Channel port operational state changes and FRU operational
state changes.
If authorized through the Configure SNMP dialog box in the Element
Manager application, users at SNMP management workstations can
modify MIB variables. Switch modifications performed through
SNMP management work stations are recorded in the associated
Audit Log and are available through the Element Manager
application.
•
For additional information, refer to the E/OS SNMP Support
Manual for IBM TotalStorage Products, 620-000229-000.
If e-mail notification and call-home support are configured for the
switch as part of the customer support process, service personnel
may be:
•
Notified of a switch problem by e-mail message, either directly or
through a system administrator at the customer site or call center.
•
Assigned a service call from call center personnel upon receipt
and confirmation of a switch call-home event.
NOTE: The call-home feature may not be supported on customer-supplied
server platforms.
This section describes tools and test equipment that may be required
to install, test, service, and verify operation of the switch and attached
management server. These tools are supplied with the switch or must
be supplied by service personnel.
Chapter 1: General information
47
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