Extension Ring Groups - Call Cascade - Talkswitch 48-CA User Manual

answers after a specified number of rings, and you want the calls redirected to
TalkSwitch voicemail, please ensure you set the number of rings in this section to
a number less than the cell phone company voicemail or system prompt.
3. Answered at ext. — routing options when this extension 'rejects' a call:
With Remote Extensions, you have the choice between two different Call Screening
methods, 'play accept/reject prompt' and 'play caller's name first' . 'Stay connected'
is the default setting, which means that as soon as the remote phone number is
dialed, the call is connected. The 'play accept/reject prompt' option results in
TalkSwitch saying "This is call forward" when the remote extension answers.
Selecting 'play caller's name first' will have TalkSwitch prompt callers to announce
their name. When the call is answered at the extension, TalkSwitch will announce
the caller (by playing the recorded name). After hearing either message, the
Remote Extension can choose to accept the call by pressing
to the Call Cascade options on this tab by either hanging up or pressing
Routing options include forwarding calls to a Local Extension, Remote Extension,
Extension Ring Group, Voicemail, Announcement, Auto Attendant or hang up.
If you select 'stay connected', the Call Cascade options are grayed out. TalkSwitch
can only control forwarded calls when prompting is enabled. Also, if you use one of
the prompted methods for this Remote Extension, and you have Music-on-hold
enabled, and are not using 3-way calling to forward calls to this Remote Extension,
the Call Cascade will be seamless to the caller, as they will only hear music
throughout the entire process of trying to locate you.
If a call is forwarded to a Remote Extension from a Call Cascade sequence and has either
'play caller's name first' or 'play accept/reject prompt' enabled, the Remote Extension will
hear "This is Call Cascade..." instead of "This is Call Forward...". This is done so that you
know when the call is rejected, it will send the caller to the next Call Cascade option of
the extension that forwarded the call and not follow the Remote Extension's 'Answer at
ext.' Call Cascade options.
3.3.3.7 Extension Ring Groups — Call Cascade
The following section configures the incoming call routing options for Ring Groups.
The Call Cascade routing options are only engaged if the Ring Group has been chosen
from the Auto Attendant or if a call has been manually transferred to the Ring Group.
Once a call enters a Ring Group's Call Cascade sequence, the Ring Group "owns" the
call. It will not follow any other extensions options, even if that extension is chosen in
the Call Cascade sequence — what you see in a Ring Group's Call Cascade sequence is
exactly what you'll get.
C o n f i g u r i n g T a l k S w i t c h
# or reroute the call
.
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