Talkswitch 48-CA User Manual page 90

Call Back ring return:
You can adjust the number of rings during a Call Back session before TalkSwitch
disengages the Call Back (i.e. hangs up). Depending upon the situation, you may
want to give yourself more time to pick up and accept the Call Back by increasing
the number of rings.
If being used with another PBX
PBX extension length:
If TalkSwitch is being used as an Auto Attendant with another PBX, you can set the
number of digits the PBX uses for its extensions. This allows TalkSwitch to know what
digits to pass on to the PBX to complete the transfer.
This feature can only work with PBXs that use "flash-hook" as a transfer method. Please
contact your PBX manufacturer for transfer details.
Setting up TalkSwitch behind an existing PBX:
1. Connect the PBX extension to one of TalkSwitch's Line jacks. You may do this with
all your TalkSwitch lines (1 PBX extension per line) depending upon how many
Auto Attendant ports you would like on the PBX.
2. Configure incoming calls on your PBX to ring the extensions you have allocated to
the TalkSwitch Lines.
3. Configure TalkSwitch's Auto Attendants to answer after x rings (answer
immediately is used most commonly).
4. Record your Auto Attendants. The Auto Attendants should list the extensions with
the digit 7 in front of them.
Example: If you have chosen the PBX extension length to be 3 digits (and let's say
John Doe's extension is 111 on the PBX), the Auto Attendant should say "To speak
with John Doe, press 7111...". Now when 7111 is dialed, TalkSwitch puts the caller on
hold and transfers the caller to extension 111.
Intercom Calls:
By default this setting is enabled. Any internal calls will follow the Cascade settings
of the extension dialed. If disabled, no fall-through actions will take place.
Fax Over IP
Applicable only to the TalkSwitch 48-CVA. TalkSwitch can automatically detect and
switch to G.711 for fax over IP.
8 4 T a l k S w i t c h U s e r G u i d e