Talkswitch 48-CA User Manual page 65

In the "at the Auto Attendant, perform the following actions:" section:
If the caller selects '0':
In general, the '0' option is used to direct callers to a receptionist. You may want to
configure this option to ring a Local Extension. For an after hours Auto Attendant,
you might want to use this option for forwarding to a Remote Extension for
emergency purposes or simply direct callers to a voice mailbox.
If the caller selects '1', '2', '3', '4' or '5':
If the caller presses '1', '2', '3', '4' or '5' at the specified Auto Attendant, TalkSwitch
can perform one of several actions:
perform no action:
go to voice mailbox:
go to local extension:
go to remote ext.:
go to ring group:
go to auto attendant:
queue at ring group:
C o n f i g u r i n g T a l k S w i t c h
If you don't want to use a particular option, then set
it to perform no action.
You can configure any single digit option to send a
caller immediately to voicemail. Select the appropriate
mailbox or 'new' to create a new mailbox if required.
You can provide a single-digit option to ring a particu-
lar extension, as opposed to 3 digits.
You can provide a single-digit option to ring a
particular remote extension, as opposed to 3 digits.
you can provide a single-digit option to ring an
extension as opposed to 3 digits.
TalkSwitch can direct callers to multiple levels of auto
attendants. For example, you might want to use your
main auto attendant to provide language options such
as "press 1 for English, 2 for Spanish." Then you con-
figure option 1 to go to auto attendant 2 (English ver-
sion) and option 2 to go to auto attendant 3 (Spanish
version).
Similar to Uniform Call Distribution, this directs calls
to a group of Extensions and keeps callers on hold
until a member of the ring group is free to take the
call.
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