Talkswitch 48-CA User Manual page 121

version you updated with. Do not use an old version off the install CD if you have
updated your system.
Line 1 and 4 then Line 2 and 3 lights flashing alternately: System prompts not loaded
or corrupted. To fix the problem, reload the TalkSwitch firmware. Make sure you
update with the last version you updated with. Do not use an old version off the
install CD if you have updated your system.
Problems that may occur during Configuration
Problem: I am not able to "Retrieve settings" from my TalkSwitch.
Solution: Try the following solutions, in order, until the problem is resolved.
•
Ensure TalkSwitch is turned on and plugged into a working power outlet. Then select
"Retrieve settings", under the File menu in the configuration software.
•
Make sure the serial or USB cable connecting TalkSwitch and your PC is securely
attached to the ports. Select "Connect", under the TalkSwitch configuration window.
•
From the Control Center section of the TalkSwitch software, choose 'PC Connection'
and then select COM Port. Ensure that the configuration software is using the correct
port to communicate with TalkSwitch. Then select"Retrieve settings", under the File
menu in the configuration software.
•
Try rebooting TalkSwitch (turn the power off and then back on). Then select "Retrieve
settings", under the File menu in the configuration software. This will often correct
any miscommunication that may have occurred between TalkSwitch and your PC.
•
Make sure you do not have any communications programs running at the same time
you want to use the TalkSwitch configuration software. These can include Palm Pilot,
Hot Sync, TalkWorks, digital camera software or others. These programs tend to hold
on to COM ports, making them unavailable for other programs.
Problem: I am unable to configure TalkSwitch using a touch-tone phone and the
Keypad Commands.
Solution: Try the following solutions, in order, until the problem is resolved.
•
TalkSwitch cannot be configured using a phone that is sharing a line with it.
•
If you are trying to configure TalkSwitch using an Out-of-Office phone, you must first
enter Command Mode. Dial
protection, you must also first enter the correct password.
•
If you are trying to configure TalkSwitch using a Local Extension, make sure the
extension has not been given 'Direct Access' to your telephone lines. If so, you will
have to dial 'Flash' to receive internal dialtone.
•
If the TalkSwitch configuration software is open, you cannot configure TalkSwitch
using touch-tone keypad commands. If the software is closed and you continue to get
the prompt "I'm sorry, TalkSwitch is currently being configured." Try rebooting
TalkSwitch (turn the power off and then back on).
H e l p a n d T r o u b l e s h o o t i n g
# at the auto attendant If you have enabled password
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