Mode Switching Options - Talkswitch 48-CA User Manual

2. When the Auto Attendant answers a call and transfers the caller to an extension,
the caller will not hear any pre-recorded message. They will hear your extension
ringing and your music.
If you DO NOT ENABLE Music-on-Hold and do not have an audio device plugged into
the back of TalkSwitch:
1. When callers are put on hold at an extension, they will hear TalkSwitch's default
on-hold beeping tone.
2. When the Auto Attendant answers a call and transfers the caller to an extension,
callers will hear your extension ringing.
Music-on-Hold and Call Forwarding to Remote Extensions:
If you are using the telephone company's 3-Way Calling/Conference service (Same
Line Connect) to activate TalkSwitch's Call Forwarding, callers will not hear your
'music' when being forwarded to a Remote Extension. When calls are forwarded, the
caller is put on hold by the telephone company central office switch rather than at
TalkSwitch. Therefore, the caller hears silence while being transferred.
A system prompt will indicate that callers will hear silence while the system tries to
locate their party. This prompt helps explain to callers why all of a sudden they may
hear silence for an extended period of time before possibly connecting to the
Remote Extension. This prompt cannot be disabled.
If you have 2 or more units on a LAN, you will need to supply a music source to each
TalkSwitch unit. 1/8" audio splitters are available at most electronics stores.

4.6 Mode Switching Options

Manual Mode Switching:
You can use telephone keypad commands at either a Local Extension or at the Auto
Attendant to have TalkSwitch switch Modes.
At Local Extension dialtone or at the Auto Attendant, dial
mode, then enter a password if necessary. Next, dial any of the following Quick
Commands followed by the
Activate Mode 1:
Activate Mode 2:
Check Current Mode:
U s i n g T a l k S w i t c h
# sign:
3 1
3 2
3 0
# to enter command
1 0 7