Talkswitch 48-CA User Manual page 125

Problem: When I try to access voicemail, I hear a busy tone.
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Check your 'Direct Line Access' settings on the Local Extensions screen under 'System
Information' of the configuration software. If a Local Extension has been given
'Direct Access' to your telephone lines, you must first dial 'Flash' before dialing the
mailbox. The same applies for dialing other extensions to initiate intercom calls.
Problems that may occur with 2 or more TalkSwitch units connected to the same LAN.
Problem: I can't reach an extension across the LAN
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Make sure the other unit is connected to the LAN and powered on.
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Pick up a Local Extension belonging to the other unit. If there is dialtone, then check
your LAN connections. On the rear panel, the top LED of the 3 LEDs next to the LAN
port should be on. If there is no dialtone, then make sure the unit is powered on.
Problem: The configuration does not show the other TalkSwitch unit(s)
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Check your LAN connections. Are you able to communicate with another extension on
the other unit?
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Check the Unit ID of each unit. If the lights on one or more units are flashing, then
there is a conflict with the Unit ID numbers assigned to each TalkSwitch unit.
Connect a phone to each TalkSwitch unit and lift the handset. It will tell you
immediately if a Unit ID number needs to assigned. Follow the instructions
accordingly. You can dial
are connected to. See section 2.5 for more information.
Problem: After recording an Auto Attendant greeting, I can't play it back.
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After recording an Auto Attendant on one of the TalkSwitch units, it will then copy it
to other TalkSwitch units on the LAN. During this process, you cannot listen to that
particular Auto Attendant. Try again in a few minutes.
Problem: Calls are not always reaching my voicemail.
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In extreme cases, when the system is in high use, all channels across the LAN might
be in use so calls cannot be transferred to extensions or voicemail. If this situation
appears to be happening frequently, you may want to consider optimizing the way
the system uses lines. In the Line Hunt Groups section of the software, we
recommend that you enable the 'Hunt lines on same unit first' option. Also, ensure
that frequently used extensions are connected to units with ample lines out, to
reduce LAN traffic.
Example: You have 2 TalkSwitch units, 6 lines and 12 employees. The 6 lines have
the Hunt/Rollover service from the phone company.
H e l p a n d T r o u b l e s h o o t i n g
# 00 # at any time to check the Unit ID of the unit you
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