Calls Over Voip With Sip Phones And Gateways - Talkswitch 48-CA User Manual

dials your call forwarding telephone number. When you answer the forwarded call,
TalkSwitch plays a pre-recorded prompt identifying the call as having been
forwarded ("This is Call Forward, you have a call from...") and then plays the
recording of the callers name. You have the choice of accepting the forwarded call by
pressing # on your telephone keypad or re-routing the call to its call screening
Call Cascade options by pressing
When either screening option is used, and you have music on hold enabled and you are
not using the 3-way calling feature (Same Line Connect) to forward calls, the caller
will hear music while TalkSwitch is waiting for the Remote Extension to accept the
call.
If a forwarded call is not answered or the line is busy, TalkSwitch will perform the
following, based upon how the call was originally forwarded:
If the call was automatically forwarded: the call will follow the Remote Extension's
'No answer at ext.' or 'Busy at extension' Call Cascade action.
If the call was manually forwarded: The call will follow the Remote Extension's 'No
answer at ext.' or 'Busy at extension' Call Cascade action. This action can be changed
to ring the extension back who performed the transfer in the Options>Manual
Transfer tab.
If the call was conditionally forwarded: The call will follow the following Call Cascade
action in the 'No answer at ext.' or 'Busy at extension' for the original extension
chosen.
4.3.4

Calls over VoIP with SIP phones and Gateways

If you have teleworkers connected to the system via a certified compatible SIP device
(i.e. gateway or SIP phone), there are several ways that the teleworker can interact
with TalkSwitch.
Making calls:
Once the phone or gateway is registered with the TalkSwitch SIP server, then calls
can be made as follows.
1. At dialtone, dial a phone number associated to any of the other locations.
2. At dialtone, dial a phone number associated to one of the VoIP lines on
TalkSwitch. Ensure an Auto Attendant is programmed to answer this line. Once
the Auto Attendant has answered, you can dial any extension, VoIP location or
voice mailbox. If you want to place calls through the regular phone lines, then a
Call Bridge account must be activated. Regular phone lines can be accessed by
dialing '9' then entering the password for Call Bridge.
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* or hanging up.
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