Troubleshooting - Advanced - Talkswitch 48-CA User Manual

3.3.5.5 Troubleshooting — Advanced
DTMF Detection:
If callers are complaining of being misdirected when they select options at the Auto
Attendant, then these values might need to be adjusted.
Minimum time: The default setting of 45ms should be adequate for most
environments. It may, however, be necessary to lower this value if TalkSwitch
appears to have trouble 'hearing' digits when dialed at the auto attendant. It might
need to be increased in cases where the system is 'hearing' ghost DTMFs and
accidentally misdirecting callers.
Maximum time: The default setting of 65ms should be adequate for most
environments. In most problem cases, this value only needs to be bumped up a bit
to help the system deal with echoed digits seen from cell phones. For example: calls
keep being misdirected to extension 111. This usually indicates that even though
the caller may have dialed 113, TalkSwitch sees 1113 because the '1' was echoed by
the cell phone network. Once TalkSwitch captures 3 digits, it will ignore the rest,
hence the digits '111' will be accepted and the '3' ignored.
Line CPC/ Disconnect Clear:
If calls are being disconnected accidentally in mid conversation, this usually
indicates a problem with the telephone line. TalkSwitch is always looking for a
8 8 T a l k S w i t c h U s e r G u i d e