Talkswitch 48-CA User Manual page 124

Problem: Incoming faxes are not automatically detected and routed to the fax machine.
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On the Auto Attendant tab of the configuration software, check to ensure that you
have chosen the appropriate extension for the field labeled 'if a fax call is detected' .
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Not all fax machines emit a CNG tone that TalkSwitch can detect and route. Therefore,
it is wise to consider incorporating an additional method of fax routing. This may
include the use of a distinctive ring number or giving the caller the option to select
the fax extension. See section 3.3.1.7.
•
Many fax machines/modems will 'time out' or disconnect after 25 seconds, on
average, if they have not connected with another fax machine/modem. If you are
using the 'User does not make a selection' option to route incoming faxes, the fax call
may 'time out' before it reaches your fax extension. If your Auto Attendant is lengthy,
you may want to shorten it or use another fax routing option.
•
The level of the Auto Attendant is too loud and as a result is overpowering the CNG
tone, affecting detection. You may want to lower the volume level of the Auto
Attendant.
Other Possible Local Extension Problems:
Problem: I am unable to access TalkSwitch Lines with a Local Extension.
•
Check your 'Direct Line Access' settings on the Local Extension page under 'System
Information' of the configuration software. If a Local Extension has not been given
'Direct Access' to your telephone lines, you must dial 81-88 or 9 to access a line.
Problem: My PC (Internal or External) Modem cannot dial out.
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If the extension to which your Modem is attached has not been given 'Direct Access'
to telephone lines, you will have to include a Line Hunt Group prefix (81-88 or 9)
before the number you are dialing.
Problem: One of the Local Extensions (telephones) does not ring.
•
Some telephones require more voltage in order to ring. These phones are usually the
older 'Bell' phones that have mechanical ringers. These phones are too much of a load
for TalkSwitch and should not be used as an extension.
•
Make sure the telephone cord you are using between the phone and TalkSwitch is
working properly.
•
Check to make sure the ringer is turned on for your phone.
Problem: Extension(s) ring, but there is no caller.
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This can occur when a caller hangs up after the Auto Attendant has begun to play. In
some areas, the Telephone Company's 'disconnect/clear' signal is weak. This is the
reason the Auto Attendant may not pick up the disconnect signal right away when a
caller hangs up. Because the Auto Attendant will receive no response after playing its
message, the call will fall through to your settings for the 'User does not make a
selection' option associated with that Auto Attendant.
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