Extension Ring Groups - Call Cascade - Talkswitch 24-CA User Manual

3. Answered tab — routing options when this extension answers or 'rejects'
a screened call
Select 'play caller's name first' to prompts callers who choose this
extension at the Auto Attendant, to record their name. When you answer
the call at the extension, it announces the caller (by playing their
recording). At this point, you can accept the call by pressing
reroute the call to the Cascade options on this tab by hanging up or
*
pressing .
Routing/forwarding options for rejected calls:
•
go to voice mailbox,
•
go to local ext.,
•
go to remote ext.,
•
go to ring group,
•
play announcement,
•
go to auto attendant,
•
hang up.
If you select 'stay connected', the Call Cascade options are grayed out.
TalkSwitch can control forwarded calls when prompting is enabled. If you
use one of the prompted methods for this Remote Extension, have Music
on hold enabled and are not using 3-way calling to forward calls to this
Remote Extension, the Call Cascade is seamless to the caller. S/he only
hears music throughout the entire process of trying to locate you.
Note: If a call is forwarded to a Remote Extension from a Call Cascade
sequence and has 'play caller's name first' or 'play accept/reject prompt'
enabled, the Remote Extension hears "This is Call Cascade..." instead of
"This is Call Forward...". This indicates to you that the call is rejected and
sends the caller to the next Call Cascade option of the extension that
forwarded the call and not follow the Remote Extension's 'Answer at ext.'
Call Cascade options.
2.3.5.7 Extension Ring Groups — Call Cascade
Extension Ring Groups — Call Cascade is similar to Local and Remote Call
Cascade (sections 2.3.5.5 and 2.3.5.6).
The Call Cascade routing options are engaged if the Ring Group is selected
from the Auto Attendant or if a call was transferred manually to the Ring
Group. Once a call enters a Ring Group's Call Cascade sequence, the Ring
Group "owns" the call. It does not follow any other extensions options, even
if that extension is selected in the Call Cascade sequence. What you see in a
Ring Group's Call Cascade sequence is exactly what you'll get.
T A L K S W I T C H C O N F I G U R A T I O N
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