Talkswitch 48-CA User Manual page 120

Troubleshooting
This section of the manual is designed to help you quickly resolve problems with
TalkSwitch. The problems are organized in the following manner.
1. Problems that can occur when installing the configuration software.
2. Problems that can occur during Configuration.
3. Problems that can occur while using TalkSwitch.
4. Problems that can occur with 2 or more units networked
Before examining the problems, review these common installation checks.
1. Check that your telephone cables are connected to a wall jack at one end and
TalkSwitch at the other. Ensure the devices you are using as TalkSwitch extensions
(phones, faxes, etc.) are plugged into the extension jacks located on the back
panel of TalkSwitch. (Do not plug your extensions directly into a wall jack unless
that jack is wired to a TalkSwitch extension jack.)
2. Check the Serial, USB or LAN connection between TalkSwitch and your PC.
3. Ensure that TalkSwitch's power adapter is plugged into a working power outlet and
that TalkSwitch is turned on. Please make sure that you are using the power
adapter that was provided with TalkSwitch. This is a unique adapter and it cannot
be substituted with any other adapter. If your adapter appears to be defective,
please contact your TalkSwitch dealer to order the proper replacement adapter.
4. If networked, ensure that you have the latest firmware loaded on all units. In the
TalkSwitch software, select 'Configure', then on the 'About TalkSwitch' page, click
on the 'View Details' button in the upper right corner of the screen. All units listed
should have the same firmware version.
Diagnostic codes for the lights flashing on the front panel of TalkSwitch
All line lights flashing simultaneously: The Unit ID of this TalkSwitch is in conflict with
another TalkSwitch unit on the same LAN. Make sure you assign a different Unit ID to
each TalkSwitch unit. See section 2.5.3 for more information on changing a unit ID.
Line 2 and 3 lights flashing simultaneously: There is a file system error. To fix the
problem, reboot TalkSwitch. It will do a file system check and fix any problems
encountered. If this does not resolve the problem, contact your TalkSwitch dealer.
Line 1 and 4 lights flashing simultaneously: There is a voice mailbox error. To fix the
problem, reboot TalkSwitch. It will do a file system check and fix any problems
encountered.
Line 3 and 4 lights flashing simultaneously: Firmware not loaded or corrupted. To fix
the problem, reload the TalkSwitch firmware. Make sure you update with the last
1 1 4 T a l k S w i t c h U s e r G u i d e