In The Office - Making And Receiving Calls; Making Calls From A Local Extension; Receiving Calls At A Local Extension - Talkswitch 48-CA User Manual

4.2 In the Office — Making and Receiving Calls
4.2.1

Making calls from a Local Extension

Placing Intercom calls from one Local Extension to another Local Extension, Remote
Extension or Extension Ring Group:
You can place intercom calls from one Local Extension to another Local Extension,
Remote Extension, VoIP Extension or Extension Ring Group by simply picking up
your extension's handset and dialing the number of the extension with which you
wish to intercom. An Intercom call can be identified by a unique ring cadence (2
short rings) except in the case of a Remote Extension Intercom call, where the
phone will ring as usual, or if a Ring Group has a ring cadence other than 'normal' .
Intercom calls will follow the cascade settings of the extension dialed if this feature
is enabled in the 'Miscellaneous' section of the configuration software.
Placing 'out-of-office' calls from a Local Extension:
To place a call to an out-of-office telephone number from a Local Extension, you
must first access an available line by choosing a Hunt Group (9, 81-88) at the
internal dial tone. Restrictions to specific Line Hunt Groups can be configured for
each extension. Your extension can also be configured to Directly Access a specific
line (i.e. when a handset is picked up, you will hear the Telephone Company dial
tone and can dial an outside telephone number as usual).
If you have Direct Line Access enabled for a Local Extension, you will need to dial 'Flash'
before dialing any system features, such as extensions or voicemail.
4.2.2

Receiving calls at a Local Extension

To receive calls at a Local Extension, simply pick up the extension's handset when the
extension rings. If the call went through the Auto Attendant to the extension and it
has call screening enabled (configured on the Local extension and Ring Group pages),
you have the choice of accepting the call by pressing
'Answer at ext.' Call Cascade options by pressing
Call Pick Up/Call Grab:
To intercept a call that is ringing on any other Local Extension before or after the
Auto Attendant has engaged, pick up your handset and, at the TalkSwitch internal
dial tone, dial 9. This will route the call to your Local Extension.
*
To "Grab"a call ringing specifically at another extension before or after the Auto
Attendant has answered, dial
a call ringing at extension 112). If you are in the middle of a call and want to
9 2
or hanging up.
*
7 and the extension number (ie.
*
T a l k S w i t c h U s e r G u i d e
# or, re-routing the call to its
7112 to grab
*