Talkswitch 48-CA User Manual page 123

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You have enabled the Music-on-Hold feature, but have not attached an audio device
to the MUSIC jack on TalkSwitch.
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There is a problem with the music source. Check all connections and power.
Problem: Callers hear only silence when put on hold at an extension.
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You have enabled the Music-on-Hold feature, but have not attached an audio device
to the MUSIC jack on TalkSwitch.
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Make sure you use the 'Flash' or 'Link' button to put callers on hold. If you use the
'Hold' button on a regular phone, callers will be placed on hold at the phone itself,
and not through TalkSwitch.
Problem: Sometimes callers do not hear Music-on-Hold.
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Make sure you have a music source connected to the MUSIC jack at the back of each
TalkSwitch unit connected to the LAN.
Call Routing with Local Extensions and Home Phones (Transfer and Intercom):
Problem: Callers are disconnected when transferring calls from one extension to
another.
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It is possible that if you are using the hookswitch to put callers on hold rather than
a Flash button, you may be holding the hookswitch down too long, and, as a result,
are actually hanging up on the caller.
Problem: I can't use my Conference/3-Way Calling feature from the phone company.
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You need to make sure you have checked the box indicating that you have 3-Way
Calling or Transfer and clear on the appropriate lines. This option is located on the
Telephone Lines page in the 'System Information' folder of the configuration
software.
Problem: Unable to place intercom calls from a Local Extension.
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If the Local Extension has been configured for Direct Access to your telephone lines,
you need to press 'Flash' before intercom calling.
Answering and Fax Machines:
Problem: The answering machine and/or fax machine picks up calls before they can be
answered by telephone extensions.
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Check your settings in the Telephone Lines tab in the 'Call Handling' section in the
configuration software. The problem may be that your fax machine and/or answering
machine extension is set to answer calls at the same time as your telephone
extensions. To fix this problem, remove the fax or answering machine extension from
the list of extensions to ring on an incoming call.
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