Modems And Telephone Line Access - Talkswitch 48-CA User Manual

Making and receiving calls on phones connected in parallel with TalkSwitch:
Making Calls: Make calls on parallel-connected phones just as you would if
TalkSwitch were not sharing the telephone line with them.
Answering Calls: If a call is answered on a parallel-connected phone before the Auto
Attendant engages, simply continue with the call as per usual. TalkSwitch will take
no further action. If a call is answered on a parallel-connected phone after the Auto
Attendant engages, you can turn off the recorded Auto Attendant message by using
the phone's touch-tone keypad to dial '
on the parallel-connected phone.
Transferring calls on parallel-connected phones:
Calls answered on a parallel connected phone can be transferred to any TalkSwitch
extension or voice mailbox. If you want to transfer the caller, simply key in the
'Transfer Prefix
* *
mailbox number then hang up. You cannot announce a caller to the transferred
extension, but if you do stay on the line, you will be in a 'conference call' state. You
can hang up at any time.
If you transfer a call from a parallel connected phone and then hang up, the
extension will ring the number of times selected for that extension. If the extension
is not answered within the specified number of rings, the call will be handled
according to that extension's Call Cascade actions.
When a phone in parallel with TalkSwitch is off-hook, you will notice that the
corresponding line light will flicker to indicate the line is occupied. TalkSwitch will
not allow extensions to barge in on a call when that line is in use.
You have the ability to change the Transfer Prefix to
may need to change the prefix if the default prefix conflicts with another device or
service. To change the Transfer Prefix, open the configuration software and change the
setting in the Manual Transfer tab under 'Options' .

4.2.11 Modems and telephone line access

If your modem is attached to TalkSwitch as an extension, you can configure it to
access your telephone lines in one of two ways:
1. Direct Line Access: You can give the extension to which your modem is attached
'Direct Access' to one of your telephone lines (i.e. you don't have to dial 9, or any
other Hunt Group to access an outside line). This can be a useful option if you
don't want to change your dial-up options for the modem. See section 2.3.1.4 for
more details on configuring Direct Line Access.
U s i n g T a l k S w i t c h
* *
', after you hear 2 'beeps' enter the extension or voice
0' . You may then continue the call
* # instead of * * . You
9 9