Placing Calls On Hold At A Local Extension; Transferring Calls - Talkswitch 48-CA User Manual

connect to another incoming caller, press 'flash' to place the first caller on hold,
then dial * 9 or
Once you are finished the second call, or you would like to return to the first caller,
press 'flash' '5' .
4.2.3

Placing calls on Hold at a Local Extension

To Place calls on hold:
To place callers on hold, press 'flash' . Follow the same procedure to take callers off
immediate hold. If you have multiple callers on hold or in queue at your extension,
you can press 'flash' '7' to retrieve callers on a first in / first out basis.
If you use the 'Hold' button on a regular phone, you will not be able to access any of the
TalkSwitch features while the caller is on hold. Also, if you have Music-on-hold enabled,
the caller will not hear music while they are on hold.
4.2.4

Transferring calls

From a Local Extension to another Local Extension, Remote Extension or Extension
Ring Group:
To initiate an Unscreened Transfer – put the caller on hold (by dialing 'flash'), dial
the appropriate extension number and hang up. The caller will be taken off hold
when the receiving extension is answered. If the transferred call is not answered
after the number of rings specified in the No Answer setting for the destination
extension or if the extension is busy, one of the following will happen:
Default: The transferred call will be handled according to the destination
extension's No Answer or Busy at extension settings.
Option: The call will be transferred back to the transferring extension.
The option is chosen in the Manual Transfer tab in the Options folder.
To announce calls before transferring (Screened Transfer) — put the caller on hold and
dial the appropriate extension number. If the person at the receiving extension
answers and wishes to take the call, simply hang up or dial 'flash' '4' to complete the
transfer and get internal dialtone. The caller will immediately be taken off hold and
connected with the receiving extension. If the person at the receiving extension does
not wish to take the call, you can press 'Flash' '5' to return to the caller.
U s i n g T a l k S w i t c h
* 7 and the extension number to connect to the second caller.
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