Using Talkswitch; In The Office - Receiving Calls With Or Without The Auto Attendant; Receiving Calls Using The Auto Attendant; Receiving Calls Without The Auto Attendant - Talkswitch 48-CA User Manual

CHAPTER 4
4.1 In the Office — Receiving Calls with or without
the Auto Attendant
4.1.1

Receiving calls using the Auto Attendant

If you don't have a receptionist, using the Auto Attendant will help you handle all
your inbound calls and help improve your corporate image. Once it has been
configured and its messages have been recorded, that's it! The Auto Attendant takes
care of the rest. It will follow whatever instructions (configuration) it was given. For
details on configuring the Auto Attendants, see section 3.3.2.2. For details on
configuring TalkSwitch to answer calls using Auto Attendants, see section 3.3.2.3.
When calls are answered by an Auto Attendant, callers can dial any Local Extension
(1xx), Remote Extension (2xx), Extension Ring Group (300 – 309), choose options 0,
1, 2, 3, 4, 5 (if configured to perform specific actions), dial voicemail direct (
mailbox), send faxes, or remain on the line to follow an action programmed for that
Auto Attendant. TalkSwitch owners and employees can also access other options at the
Auto Attendant, including Call Back (dial 6), Call Bridge (dial 80 – 88, 9), retrieve
voicemail (dial * *
(dial # ). All of these features can be password-protected to eliminate system
tampering from outside users.
4.1.2

Receiving calls without the Auto Attendant

If you choose not to use the Auto Attendant to answer calls, please note that the Call
Cascade options for the Local Extensions will not be engaged. In order for calls to go to
an extension's mailbox, the Auto Attendant must first answer the call or someone in
the office must then transfer the call. For details on configuring TalkSwitch to ring
specific extensions during inbound calls, see section 3.3.2.3. Once calls have been
answered at a Local Extension, they can be transferred to any extension or voice
mailbox. See section 3.2 for more details.
U s i n g T a l k S w i t c h
Using
TalkSwitch
and mailbox), enter command mode to make system changes
* and
9 1