Talkswitch 48-CA User Manual page 66

play announcement:
go to directory:
Note: TalkSwitch waits 1.5 seconds after your caller inputs a digit for another digit to
follow it. If another digit is not received, then TalkSwitch will follow the action set for
the single digit. This allows caller to use, for instance, both "1" for the auto attendant
option and "111" as an extension number.
If a fax call is detected:
If TalkSwitch detects a fax call (by CNG detection, which is identifying the tones
emitted by a fax), it has the ability to route it to a Local Extension or if you do not
want to use fax detection, you can have TalkSwitch perform no action.
After the Auto Attendant has finished playing and no selection has been made within x
seconds:
If no selection is detected at the specified Auto Attendant, TalkSwitch can route the
call to any Local or Remote Extension, Ring Group, Voice mailbox, Auto Attendant,
Announcement, dial by name directory, queue the caller or simply hang up. This
feature is included in case someone does not have a touch-tone phone or if it is a
fax call where the calling fax machine does not emit a CNG tone. It can also be used
to forward calls immediately after the Auto Attendant answers the call. You can
specify the length of time after the Auto Attendant has finished playing before it
performs the 'no selection' action.
Fax calls are detected by a series of beeps called a CNG tone. If a fax machine sends this
tone while trying to establish a connection to a fax machine connected to TalkSwitch,
TalkSwitch will handle the call accordingly. Not all fax machines emit a CNG tone, and as
a result, TalkSwitch will not be able to detect those fax calls and route them to the fax
machine. To guarantee the reception of every fax, we recommend the use of a 'Distinctive
Ring Number' added to one of your lines for fax calls. TalkSwitch can then handle every
fax call consistently.
6 0
Announcements are useful for providing directions,
business hours or other information. You can inform
callers that they can press
previous greeting.
If you want callers to be able to locate employee
extension numbers by last name, then enable this
option for one of the selections.
T a l k S w i t c h U s e r G u i d e
* to return to the