Keeping Track Of The Lines And Extensions; Optimizing The System For Networked Use - Talkswitch 48-CA User Manual

2.5.5

Keeping track of the lines and extensions

To keep track of the extensions and lines connected to each TalkSwitch, you may want
to label each unit with its respective Unit ID. This will simplify matters when it comes
to adding or removing extensions and lines.
In the event the TalkSwitch units are located in a room away from the extensions and
you need to identify which unit is which, there is a utility in the configuration
software that will allow you to identify each unit by flashing the lights on the front
panel. When the configuration software is opened, you can check details of the
TalkSwitch units on the LAN by clicking on the 'LAN Details' button.
In the pop-up window, you can select a Unit ID, then click the Identify button to have
the lights flash on that unit. The lights will stop flashing when you click 'finished' or
5 minutes have elapsed.
2.5.6

Optimizing the system for networked use

TalkSwitch has been designed to operate optimally when in a networked state. Here
are a few items that have been designed for better network use:
Configuration Settings:
All units are 'cloned' with identical settings. In the event that a unit has
'disappeared' off the network (adapter unplugged, LAN connection disconnected,
LAN failure etc.), the system can still handle the calls, since it retains the
configuration settings of the 'missing' unit. In the event an extension or voice
mailbox cannot be reached, the caller will hear the following system prompt: "The
extension you are trying to reach is currently unavailable, please try again later."
Outgoing Line Hunt Groups:
By default, when 2 or more units are on a LAN, the system tries placing calls out on
the same TalkSwitch unit the call originates from. This avoids using a line across the
LAN on another unit, which helps to minimize the LAN traffic and optimizes the
opportunity for all inbound calls to connect across the LAN if required.
Auto Attendants:
There are a total of 9 Auto Attendants that are shared by all units on the LAN. When
an Auto Attendant is recorded on any unit, it is then automatically copied to all
other units on the LAN. This design minimizes LAN traffic and also provides
functionality back-up in case a unit or units have 'disappeared' off the network
(adapter unplugged, LAN connection disconnected, LAN failure etc.). In this event,
all units can still answer inbound calls with the same Auto Attendant messages).
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